---

zippet wrote:
We are within the 30 days until Jan 19th and I am wondering what happens if the store doesn't get enough blue dotted Incites to cover the exchange of our three phones within the 30 day window. I am going to try and stop by the store after work today and see what the story is. Which brings me to the next question, besides looking for a blue dot on the phone, does anyone know what version number we are supposed to be looking for?

---

Good advice, I was thinking the same thing. Thanks

Just wondering, be side seeing talk of the Incite being "recalled" on this forum, has anybody seen anything in writing on ATT's part about an official recall of the Incite and if so, can they provide the link and/or forward an attachment of it. Thanks.

I saw that posting as well and asked if a link could be provided by anyone, as I have been unable to find an official one in writing from ATT. No one has come forward as of date, that I am aware of. Unfortunately, without a link to an official ATT website and/or a forwarded written hardcopy that someone has managed to get their hands on from ATT, the page 5 posting would be considered just hearsay.

What is needed is a hardcopy of ATT's official recalling of the Incite; then with that in hand along with something in writing that unsuccessful attempts to exchange the defunct Incites for functioning Incites within the 30 days, if necessary, should be all one needs to push ATT to do the right thing after the 30 days. Otherwise, if I understand ATT's policy correctly, ATT will only give you a refurbished Incite and only a refurbished Incite and not a new one to replace their defective new ones we bought,  nor will they give us different phones if this issue continues to plague the Incites beyond the 30 days of all the early defective batches of Incites.

Again, can anyone out there point to an actual official ATT recall, on the Incite? If so, please share this info, thanks.

Okay, I’m back from the store. Last week I stopped by the store to mention the SMS issue we were experiencing. After explaining the issue, they were just as puzzled as us and they suggested we try our new SIM cards in our old Razrs. We were to get back to them as to the outcome. And as you all know we discovered that the Incites have a known defect. 

Low and beyond, the ATT person on the phone must of said yes as the sales person had a surprised look on his face and asked whomever, "When did this happen and why were we not alerted?" At which point, whomever, forwarded him an email. I could not see the whole email, but I could make out the top. It was a Stop Ship/Stop Sell alert to the dealers in regard to the LG Incite. The sales person looked at the original date and time of the alert and according to him, it only went out today at 3:30 pm EST and that is why they didn't know anything about it.

So now the conversation switches to when did we purchase the phones on. I tell them December 20th, to which I was told not to worry as we still had until January 19th to exchange the phones. To which I promptly said to them I was not okay with that, as what happens if they don’t get in three new fixed model Incites before that date. I don't plan to be screwed. I went on to tell them I wanted something in writing to the effect that they would honor the replacement of our phones if it should take to beyond January 19th. At first he said he didn’t know if he could do this but then he call the ATT supervisor again to check. The supervisor said it could be done because the alert email would override the 30-day trial limit for exchange. At which point, he put this in writing on a blank piece of computer paper, signed, and dated it.

He also asked the supervisor when they were expecting their next shipment of Incites and was told this Friday. I went on to mentioned about being told by tech support to look for a blue dot on the new boxes, as this is supposed to indicate they are the new fixed phones. He then goes on to tell me that blue dot boxes are Best Buy boxes and orange dot boxes are ATT boxes. My current boxes have orange dots with 11/25/8 written on the dot. He had no further thoughts on this. So it was left that I would call the store on Friday to see what the story was.

So now that I’m home, I’m left wondering the following: What are we really supposed to be looking for on these new phones to insure they are the fixed phones? And, if ATT issued a Stop Ship/Stop Sell Alert on the LG Incites to their dealerships, how is the store going to receive newly shipped in phones by Friday? And, when we finally do get these new fixed functioning Incites, shouldn’t we be given another 30 days to try out the phones considering the first phones were defective? Beats me.

I was out running an errand today and stopped into my local ATT store to chat with one of the managers I know there.  The subject of the Incites came up and he was unaware of any recall or update to the phone (though he knew about the SMS problem).  I thought this odd as this is the same store that serves Microsoft's main campus in Redmond and is by far the most clued in store in he Seattle area with regard to smartphones; so we spoke further and he said that he was pretty sure that ATT was going to drop the Incite altogether because of the high return volume and general lack of interest with the phone.  He said that at his store they strongly recommend to their customers not to get this phone as it is likely to be dropped soon and that they feel it is not a good phone (they generally lack enthusiasm about LG phones in general as they consider the reliability and build quality poor).  They do not have one on display and he said that they have no plans to replenish their inventory because he felt it would soon not be supported by ATT in the near future.

I'm not sure where this leaves the hold outs who want to keep/replace the phone, nor do I know where it leaves the few folks who seem to have fully functional Incites (and I was one of them for at least 1.5 weeks until I was plagued with the SMS issue and got a Fuze instead), but I think this is rather ominous and suggest that folks looking for a replacement strongly consider an alternate phone...just to make sure they are future-proofed against any problems after their 30 day period expires. 

It is good to hear that it appears ATT will do right by those who like the Incite and wish to have a non-defective Incite. What would be even better is if we didn't have to be talking about this on the ATT forum to get information. ATT should come right out and post an official announcement on the website and also send text messages to the people who recently bought the Incite that have not been able to exchange their phones yet with a link that directs them to the necessary official information as to how to handle this.

Being open is always the best policy and it builds a better trust in a company than trying to stay in the shadows in hopes the problem will miraculously disappear. Can you image if as soon as this problem was identified, they came forward announcing such along with what they were planning to do about it? They would create a loyal customer base, as we would know that ATT stood behind their products.

Let us hope that someone from ATT monitors these forums and passes this suggestion along to publicly post the problem on their site and alert those phones involved via a text message that links them to the necessary information. Let us see if ATT steps up to the plate.

youre kind of scaring me

i dont think i want to get this phone if this keeps happening to other people

I went on Live Tech Chat this evening and asked how one was supposed to physically identify the new Incites and I was told the following:

"Here is the information that they (meaning the store people) need to be looking for. A 'Blue Dot' will be placed on the master carton, gift box and transceiver (in the indented box area under label) of all new CT810s for easy detection of updated devices. The orange dot phones are the ones with the issue."

After I explained that the stores seemed not to know much about the blue dot given I was yesterday by the store that blue dot boxes being Best Buy boxes and orange dot boxes were ATT boxes, I was told the following:

"The sku that should be returned is sku 64960. That is all the information that I have."

So the defective Incites have that sku number which is located in the white bar code area of the box. This is the section of the box that you need to cut off to send in for your rebates. Fortunately, I made copies of these before mailing my rebates. All three of my Incites have this sku.

I then asked the tech person, "Has ATT posted these instructions for all involved on their website anywhere?"

Live tech chat replied, "I do not know if that information is posted on our website. We are informed by device logs that are sent to us. And as I have advised, those logs cannot be sent to the outside. Tell them (meaning the store people) to go to csp and check their device log issues and it is posted there."

The Live Tech Chat person went on to suggest I print out my chat session and bring it with me to the store. Of course, I did. Let us hope the store gets their shipment tomorrow and all goes well.

I hope this information helps anyone else who is trying to turn in their defective Incites for functioning updated new Incites. Once again too bad ATT doesn't step up to the plate and post this recall information on their website. I'll keep all posted.