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Wireless Forums from AT&T :
Phone & Device Support :
Apple :
ATT Crash ???
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Re: ATT Crash ???
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tlv84
Wireless Wizard
Posts: 857
Registered: 01-15-2007
Message 2 of 159
Viewed 11,744 times
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slaninaj wrote:
I been waiting over and 1 hour for it to activate my Iphone now and it has deactivated my old sim card. SO I have No Cellphone now! How long is the wait time to activate it ?
Thanks
I believe you're our first iPhone user so we (at least me) have no idea. |
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06-29-2007 05:08:53 PM
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Re: ATT Crash ???
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Ricambi America
New User
Posts: 9
Registered: 06-29-2007
Message 3 of 159
Viewed 11,634 times
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Mine too. I had two phones going through activation at 6:30pm EDT, and nothing more has happened except "Your activation requires additional time".
????? Any ideas?
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06-29-2007 06:08:59 PM
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Re: ATT Crash ???
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nance
Wireless Wizard
Posts: 1133
Registered: 08-05-2006
My Device: lg 1500
Message 4 of 159
Viewed 11,627 times
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Ricambi America wrote:
Mine too. I had two phones going through activation at 6:30pm EDT, and nothing more has happened except "Your activation requires additional time".
????? Any ideas?
Patience ... Sounds like the activation system is on overload ... My guess is no carrier has EVER activated so many phones in such a short period of time and the computers are just not keeping up with the workload ...
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06-29-2007 06:13:13 PM
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Re: ATT Crash ???
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tlv84
Wireless Wizard
Posts: 857
Registered: 01-15-2007
Message 6 of 159
Viewed 11,570 times
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There are several users on another forum that are having the same issue. Calling AT&T doesn't seem to be getting them anywhere. I would imagine porting takes longer if you're bringing your number over. I would guess it's a system overload as well. I feel bad for you all though.
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06-29-2007 06:32:29 PM
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Re: ATT Crash ???
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pgiogallo
New User
Posts: 2
Registered: 06-29-2007
Message 8 of 159
Viewed 11,443 times
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Same situation. I'm an existing ATT customer so no number migration. Been waiting since a little after 8. Old phone doesn't work now and ATT activation support has no estimate. I decided to do this at work b/c the Apple store is just down the street. Can't take the thing home to finish activation cuz I don't have Internet service at home. So, I'm stuck here waiting. Do ATT reps monitor these forums? How can we get info about when the congestion should clear up?
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06-29-2007 07:02:46 PM
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Re: ATT Crash ???
[ Edited ]
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Ricambi America
New User
Posts: 9
Registered: 06-29-2007
Message 9 of 159
Viewed 11,420 times
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OK... just got back from store (after actually purchasing the iPhone around 6:00pm) to see what the heck is going on. Basically, if you are a new AT&T subscriber, you're first in queue and getting on-line and activated within minutes. Existing ATT/Cingular customers are all experiencing extremely long wait times. Myself included.
This blows. AT&T should be ashamed. Steve Jobs should be furious.
Message Edited by Ricambi America on 06-29-2007 10:06:04 PM
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06-29-2007 07:05:13 PM
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Re: ATT Crash ???
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PegAir
Visitor
Posts: 65
Registered: 04-16-2007
My Device: Cingular 3125
Message 10 of 159
Viewed 11,384 times
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Activate it yourself?
From the FAQ
Q. How do I activate iPhone?
A. You activate iPhone in a whole new way—using iTunes right on your computer. All you need is a PC or Mac, a credit card or debit card, access to the Internet and an email address.The credit approval for your AT&T service also happens on your computer. It’s part of activating through iTunes, but if you’d rather have your credit pre-approved before you leave the store, an AT&T store representative can help you with that. You will also select an available plan during activation. Q. How long does it take to activate iPhone?
A. Most activations should happen within a few minutes of selecting your plan. If there are any questions around your account status or credit, there may be delays in activation.
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06-29-2007 07:09:20 PM
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