I have the same ? as jthomasc how do you make a request if you have no phone service because your old phone was deactivated.

Absolutely mind boggling!  I stood (sat) in a line for 4.5 hours today to purchase an iPhone.  Went in just after 6:00 and purchased the phone.  Went home to activate through iTunes and received the error message "We're sorry, AT&T has determined that your current account cannot be used with the iPhone"  A grand total of $658 spent in the store, 4.5 hours in line in the hot Georgia sun, and this is what I get from AT&T?  My account is a business account with only one phone on it (my phone), but my NAME IS ON THE BILLING STATEMENT!  I was on the phone with Tech Support for 1 hour and 9 minutes only to be told that my existing AT&T number was "lacked" into a MBI business account and could not be converted to a personal account.  I was told there was no way I could activate the new iPhone.  PERIOD.  Now how much sense does this make, I have one AT&T phone and simply want to "upgrade" to the new iPhone, which is another AT&T phone.  This is absolute legalized "rear end violation".  I am SERIOUSLY thinking about switching back to Nextel and voiding my contract with Cingular/AT&T.  Anyone else having this problem? What did they tell you?  Are we all fools for jumping at the first chance to buy on the release date?  Or better yet, I think it's quite obvious the error is on their part; don't release a new product unless you have all problems addressed!