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Wireless Forums from AT&T :
Phone & Device Support :
Apple :
Full 3g Bars. No Service
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Full 3g Bars. No Service
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afguard17
New User
Posts: 7
Registered: 05-01-2007

Message 1 of 114

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My Roomate and I both took the plunge and bought 3g Iphones (he had the 16gb, I have the 8gb). He bought his the first week they were out and I just got mine last week. I had come over from a 3g cingular 8525 that I had used for over a year without issue. We both have solid 3g service coming in all the time. I'm fortunate enough to have it at work, my commute, and my apartment. However, neither of us have had much internet working at all, let alone when it does work it is DOG Slow. We are both updated to 2.0.2 and I noticed no difference after the update. Once in a blue moon, I get connected to 3g and it flies usually for under 2 minutes and then it goes back to unresponsive. My question is, when will AT&T be addressing the demand of the new Iphones on their network? The whole idea that 2.0.2 fixes everything and we just have to wait for everyone to upgrade seems a little skeptical to me. Sounds like they want us to believe that if you've done your part, they are not responsible and the problem will just slowly go away. Definitely sounds like a rumor designed to turn the mob's attention onto itself and not the companies involved. Has anyone contacted AT&T and demanded a refund for the "data plan" they are paying for? I am pretty much not able to use the 30 dollar service and I'm assuming most others aren't getting anything out of it either. I am planning on calling tonight and will post back my results. I was wondering if anyone else has had any luck with demanding something from AT&T. I'm not interested in a new iphone as that doesn't sound like it is correcting the problem.
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09-02-2008 01:28:56 PM
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Re: Full 3g Bars. No Service
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t115
New User
Posts: 5
Registered: 08-11-2008

Message 3 of 114

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I have experienced the same thing. Full bars of 3G and not able to load a single web page. Don't be too hasty to blame AT&T. While I do not know where the problem is, I am not convinced it is wholly AT&T's issue. This last incident happened to me on Saturday and I happened to be sitting next to someone who was using an AT&T Tilt. He also had full 3G service but was able to browse web pages with no problem.
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09-02-2008 01:41:16 PM
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Re: Full 3g Bars. No Service
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afguard17
New User
Posts: 7
Registered: 05-01-2007

Message 4 of 114

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I'm not entirely blaming AT&T. I just upgraded from a 3G 8525 (tilts older brother) and it worked fine on 3g for over a year. However, I just think getting another iphone won't solve anything. I also think that if people are demanding credits on their account for terrible data speed (completely going against AT&T's sales pitch for a number of phones) then maybe it will be a kick in the pants to get AT&T to get with apple and get this thing solved. I love my iphone. I don't want to give it back. But I shouldn't have to pay thirty dollars for a company to not provide me with the service commitment I'm in a contract to pay for. Not only that, I've only heard through web forums and unofficial channels that the 2.0.2 MIGHT solve the issue. The sales guy at the AT&T store certainly didn't make it known to me that the speed is nonexistant IF you can even connect. Right on AT&T's Website it says "IPHONE 3G, on the nations fastest 3G network" Lastly, I never bought the first edition iphone because it was only on edge and I knew what a disadvantage to the web that would be. 3G was a critical selling point for me to switch over. I will happily stay in my contract, but until this is addressed, I think a credit to my bill would be an excellent incentive for me not to leave AT&T all together. I know I'm only one person but it seems like everyone should be asking for this.
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09-02-2008 01:53:56 PM
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Re: Full 3g Bars. No Service
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vinshipe
New User
Posts: 15
Registered: 07-21-2008

Message 5 of 114

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Same exact problem here. Full bars 3G in Manhattan, but cannot connect to internet or download mail. Very frustrating. I'm not sure who's to blame, but one thing that leads me to believe it may be ATT is that my phone was working fine for the first three weeks I had it, then on August 11, this all started. The funny thing is that I was on another blog and another guy mentioned the exact same date that he started having problems. Did ATT do something on that day that messed everything up?
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09-03-2008 04:40:45 AM
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Re: Full 3g Bars. No Service
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jamesbarnes
New User
Posts: 2
Registered: 09-03-2008

Message 6 of 114

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Full bars here in Northern VA/DC and no data service since 6 AM. Worked fine since I got the phone and all of the sudden, the data is dead. Voice calls still work fine using 3G and Edge...so I have no idea what's going on.
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09-03-2008 04:53:13 AM
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Re: Full 3g Bars. No Service
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jreed660
New User
Posts: 3
Registered: 09-03-2008

Message 8 of 114

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I am having the exact same issue in Manhattan and in the suburbs. Full bars, no data service, very frustrated. Everything was working fine before Aug 11. I want Verizon back.
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09-03-2008 04:59:50 AM
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