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Wireless Forums from AT&T :
Phone & Device Support :
AT&T/HTC :
Re: HTC Lawsuit - Video Drivers TILT (Kaiser)
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HTC Lawsuit - Video Drivers TILT (Kaiser)
[ Edited ]
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Pampered4Life
New User
Posts: 8
Registered: 11-25-2005
My Device: HTC TyTN II
Message 1 of 19
Viewed 14,969 times
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Finally it would appear that something is being done about the missing video drivers according to my personal phone call to HTC and www.htcdriver.com and of course www.htcclassaction.com. This is wonderful news so far. My only hope is that for some reason ATT doesnt foolishly decide to withhold that update to existing ATT customers with the TILT otherwise know as the TyTN II. If they did I personally would be forced to start a website called www.attclassaction.org by which i can imagine the media attention would be just as powerful. Let's hope ATT does the right thing. Meanwhile, check any of these two sites regarding update information or tune into any of the News Sites listed on these pages. Coverage has been massive and has been extremely helpful. My support goes out to these sites for the dedication they have provided the End User. UPDATE!!!!!!!!!!!!!!!!! According to Daily Tech, http://www.dailytech.com/HTC+Users+Consider+Class+Action+Lawsuit+Over+Lack+of+Driver+Support/article10393.htm HTC will not be releasing an update for the existing devices. They stated that it would be enabled in future devices though LMAO. Sounds pretty sick to me and I know where i will stand at this point. As soon as anyone is ready to file a lawsuit i will invest over 10000 dollars for the effort. I can be contacted via PM or at XDA . Here is the official statement provided by HTC. In response to recent customer complaints about poor video performance on HTC devices based on the latest Qualcomm MSM7xxx chipsets, HTC is providing the following statement. HTC is committed to delivering a portfolio of devices that offer a wide variety of communication, connectivity and entertainment functionality. HTC does not offer dedicated or optimized multimedia devices and can confirm that its Qualcomm MSM7xxx-based devices do not use ATI’s Imageon video acceleration hardware. HTC believes the overall value of its devices based on their combination of functionality and connectivity exceeds their ability to play or render high-resolution video. These devices do still provide a rich multimedia experience comparable to that of most smart phones and enable a variety of audio and video file formats. HTC values its customers and the overall online community of mobile device enthusiasts and fans. HTC plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support. The reason there is no driver for the Imageon video hardware on phones equipped with the MSM7xxx chipsets is that HTC opted to include the chipsets from Qualcomm minus that feature. The long and short of the matter for owners of HTC devices using these chipsets is that there will be no fix because HTC chose not to provide Imageon hardware in its devices.
Message Edited by Pampered4Life on 01-22-2008 06:28:22 PM
Message Edited by Pampered4Life on 01-22-2008 06:29:28 PM
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01-21-2008 11:39:12 PM
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Re: HTC Lawsuit - Video Drivers TILT (Kaiser)
[ Edited ]
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Nimrod
Wireless Wizard
Posts: 1058
Registered: 12-03-2007
My Device: HTC Fuze
Message 3 of 19
Viewed 14,838 times
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Pampered4Life wrote: Finally it would appear that something is being done about the missing video drivers according to my personal phone call to HTC and www.htcdriver.com and of course www.htcclassaction.com. This is wonderful news so far. My only hope is that for some reason ATT doesnt foolishly decide to withhold that update to existing ATT customers with the TILT otherwise know as the TyTN II. If they did I personally would be forced to start a website called www.attclassaction.org by which i can imagine the media attention would be just as powerful. Let's hope ATT does the right thing. Meanwhile, check any of these two sites regarding update information or tune into any of the News Sites listed on these pages. Coverage has been massive and has been extremely helpful. My support goes out to these sites for the dedication they have provided the End User. Update January 20, 2008: One person reported HTC support telling him an update would be released within a week. Let's wait and see! Update January 20, 2008 #2: Another report has come on from that HTC support has said an update will be released January 28, no further details. Update January 20, 2008 #3: One HTC support employee has stated that he guarantees they are working on fix for the video issues. It is unclear if by video issues only video playback is meant or the complete video driver package.
FYI: There was already a thread posted about this. http://forums.wireless.att.com/cng/board/message?board.id=cingular&thread.id=74863 Also, as I have stated in the past, my regular CR that I talk to at HTC told me that a video solution was being worked on and that they planned on rolling it out on the 'windows update' feature that WM6 has. Now, that was back in the middle of December and I have not been able to talk to him since... so I have no clue to if they ran into some problems or if they will just post a .cab file instead of a windows update or what. It will be intresting to see.
Message Edited by Nimrod on 01-22-2008 08:15:12 AM
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01-22-2008 08:12:03 AM
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Re: HTC Lawsuit - Video Drivers TILT (Kaiser)
[ Edited ]
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Nimrod
Wireless Wizard
Posts: 1058
Registered: 12-03-2007
My Device: HTC Fuze
Message 5 of 19
Viewed 14,746 times
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Pampered4Life wrote: Yes Nimrod I am fully aware of the fact that it is posted all over the web. Doesn't hurt to post again. Its had enough views so it must have not hurt anyone.
Yeah, well... sorry. I didnt know if you knew there was another thread since it was on the 3rd page. Just trying to be helpfull in case you had missed the posts for some valuable information. Anyway, how will the ROM update be applied? Wont it have to be altered for each carrier?
Message Edited by Nimrod on 01-22-2008 11:13:00 AM
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01-22-2008 11:12:36 AM
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Re: HTC Lawsuit - Video Drivers TILT (Kaiser)
[ Edited ]
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dwcliff703
Wireless Student
Posts: 558
Registered: 04-29-2003
My Device: 3G Iphone
Message 6 of 19
Viewed 14,710 times
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The news posted today on the htcdriver website isn't so good:
In response to recent customer complaints about poor video performance on HTC devices based on the latest Qualcomm MSM7xxx chipsets, HTC is providing the following statement. HTC is committed to delivering a portfolio of devices that offer a wide variety of communication, connectivity and entertainment functionality. HTC does not offer dedicated or optimized multimedia devices and can confirm that its Qualcomm MSM7xxx-based devices do not use ATI’s Imageon video acceleration hardware. HTC believes the overall value of its devices based on their combination of functionality and connectivity exceeds their ability to play or render high-resolution video. These devices do still provide a rich multimedia experience comparable to that of most smart phones and enable a variety of audio and video file formats. HTC values its customers and the overall online community of mobile device enthusiasts and fans. HTC plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support.
Message Edited by dwcliff703 on 01-22-2008 02:18:54 PM
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01-22-2008 12:18:33 PM
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Re: HTC Lawsuit - Video Drivers TILT (Kaiser)
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marm0lade
Wireless Student
Posts: 569
Registered: 10-27-2007
My Device: iphone, 8925, 8125
Message 7 of 19
Viewed 14,684 times
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dwcliff703 wrote:
HTC values its customers and the overall online community of mobile device enthusiasts and fans. HTC plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support.
I had a feeling they would do this. What they are basically saying is that yes they know they did not provide hardware acceleration, but if you really want it, you have to buy the next gen handset, bc they aren't going to fix this one. If that is the stance they are taking my next purchase will be from i-mate. |
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01-22-2008 12:54:45 PM
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Re: HTC Lawsuit - Video Drivers TILT (Kaiser)
[ Edited ]
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Vic42
New User
Posts: 29
Registered: 10-11-2007
My Device: ATT Tilt
Message 8 of 19
Viewed 14,652 times
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HTC is committed to delivering a portfolio of devices that offer a wide variety of communication, connectivity and entertainment functionality. HTC does not offer dedicated or optimized multimedia devices and can confirm that its Qualcomm MSM7xxx-based devices do not use ATI’s Imageon video acceleration hardware. HTC values its customers and the overall online community of mobile device enthusiasts and fans. HTC plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support.
marm0lade wrote:
I had a feeling they would do this. What they are basically saying is that yes they know they did not provide hardware acceleration, but if you really want it, you have to buy the next gen handset, bc they aren't going to fix this one. If that is the stance they are taking my next purchase will be from i-mate.
I wouldn't read too much into the above statement, it sounds like CYA/PR babble to me. The video accelleration h/w is already in the Tilt, and just needs proper software support according to many sources. To assess the likelyhood of HTC releasing that software, we can look at the cost/benefit trade-offs for HTC. On the cost side: - They will have to spend some money to develop or license and distribute the driver software.
On the benefit side: - Better customer satisfaction and brand loyalty
- Fewer disgruntaled customers draging their name through the mud in online forums
- Avoid the cost of defending a class-action lawsuit
- Avoid the risk of penalties in a law suit they might lose
My bet is on HTC releasing better drivers soon.
Message Edited by Vic42 on 01-22-2008 02:52:05 PM
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01-22-2008 02:47:50 PM
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Re: HTC Lawsuit - Video Drivers TILT (Kaiser)
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Nimrod
Wireless Wizard
Posts: 1058
Registered: 12-03-2007
My Device: HTC Fuze
Message 10 of 19
Viewed 14,351 times
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klipper wrote: I hate to say it folks, but I don't see them helping us out in the near future. Reasons: 1. They have already got their money out of SEVERAL customers. Granted, a few hard core fanbois are waiting for the fix from HTC to buy the device...but most of the folks here / complaining already have the device. There's no / very little money at stake for them.2. They may be covering for lack of accelerated hardware not included on the tilt, however that they failed to mention. 3. There is MUCH more money in upselling your next product, than improving a past product. 4. Did I mention money? 5. Not enough people have complained yet. My .02 for what it's worth
The flaw I see with No. 1 is that the phones are already purchased by AT&T (and other carriers) from the begining. It's now AT&Ts (and other carriers) job to turn around and re-sell those phones to their customers. So I dont think the money situation is really a big part in this since tehy get their money before the consumer even decides to buy one. No. 3 is dead on though.
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01-24-2008 07:59:16 AM
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