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BLACKJACK RECALL
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N.Taeo
New User
Posts: 15
Registered: 10-23-2007


N.Taeo


My Device: Tilt, 8310, Iphone, N75, 3125

Message 1 of 147

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Customers who purchased the Samsung BlackJack i607 which was manufactured during the
months of November 2006 - February 2007 may find they are experiencing dropped calls
or poor signal reception. After extensive testing by Samsung and AT&T they have
found some internal components are wearing over time and causing the antennae
connection to loosen causing poor signal and dropped calls.

Samsung has implemented some design changes to fix these issues: they changed a
coating within the device back in February which improved RF and have made several
hardware changes recently to improve the reception even more. There have been no
issues with call performance with all new hardware manufactured from March 2007
forward.

Customers who have purchased the Samsung BlackJack i607 and are affected by the
"dropped call" scenario are advised to call the Exchange  By Mail
11-08-2007 02:09:45 PM
Re: BLACKJACK RECALL
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futbolkeeper
Wireless Student
Posts: 431
Registered: 03-15-2007


futbolkeeper


My Device: BlackJack, and AT&T Tilt

Message 2 of 147

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N.Taeo wrote:
Customers who purchased the Samsung BlackJack i607 which was manufactured during the
months of November 2006 - February 2007 may find they are experiencing dropped calls
or poor signal reception. After extensive testing by Samsung and AT&T they have
found some internal components are wearing over time and causing the antennae
connection to loosen causing poor signal and dropped calls.

Samsung has implemented some design changes to fix these issues: they changed a
coating within the device back in February which improved RF and have made several
hardware changes recently to improve the reception even more. There have been no
issues with call performance with all new hardware manufactured from March 2007
forward.

Customers who have purchased the Samsung BlackJack i607 and are affected by the
"dropped call" scenario are advised to call the Exchange  By Mail



Where did you find this info?
11-08-2007 02:52:43 PM
Re: BLACKJACK RECALL
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Simon Templar
Contributor
Posts: 94
Registered: 10-30-2007


Simon Templar

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I see no discernable way to tell when the phone was manufactured.
11-08-2007 03:37:09 PM
Re: BLACKJACK RECALL
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N.Taeo
New User
Posts: 15
Registered: 10-23-2007


N.Taeo


My Device: Tilt, 8310, Iphone, N75, 3125

Message 4 of 147

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It is based off of purchase date from my resources
11-08-2007 03:39:34 PM
Re: BLACKJACK RECALL
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futbolkeeper
Wireless Student
Posts: 431
Registered: 03-15-2007


futbolkeeper


My Device: BlackJack, and AT&T Tilt

Message 5 of 147

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Simon Templar wrote:
I see no discernable way to tell when the phone was manufactured.



What about under the battery to the right of the "Made in Korea" line, there are four digits possibly yy.mm  Mine is 06.12  Dec. 2006 maybe??  Or am I stretching?
11-08-2007 03:40:44 PM
Re: BLACKJACK RECALL
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N.Taeo
New User
Posts: 15
Registered: 10-23-2007


N.Taeo


My Device: Tilt, 8310, Iphone, N75, 3125

Message 6 of 147

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i would call 1 888 987 4357 (samsung mobile) and give them your imie and they could probly look it up for you.
11-08-2007 03:48:49 PM
Re: BLACKJACK RECALL
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futbolkeeper
Wireless Student
Posts: 431
Registered: 03-15-2007


futbolkeeper


My Device: BlackJack, and AT&T Tilt

Message 7 of 147

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But where is the announcement about the recall?
11-08-2007 03:50:59 PM
Re: BLACKJACK RECALL
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N.Taeo
New User
Posts: 15
Registered: 10-23-2007


N.Taeo


My Device: Tilt, 8310, Iphone, N75, 3125

Message 8 of 147

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From a source of mine from AT&T, i'm sure you could ask a store manger as well.  Also it was only announced to store employees.
11-08-2007 03:57:26 PM
Re: BLACKJACK RECALL
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jsteinme
Visitor
Posts: 66
Registered: 12-27-2006


jsteinme


My Device: Blackjack

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I just called Warranty Exchanged and talked to a rep named Josh.  He confirmed an "advisory" with the manufactured dates above.  He confirmed mine was manufactured the month after the advisory so it's all good here.
11-08-2007 04:31:56 PM
Re: BLACKJACK RECALL
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ptnova
New User
Posts: 3
Registered: 12-08-2006


ptnova


My Device: BlackJack

Message 10 of 147

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Just called Samsung, was passed around a few times and of the 3 people I talked with none had heard of this advisory.
 
BTW, I talked to a supervisor who was very courteous and respectful. I was actually impressed, even though he was not aware of this advisory.
 
 
11-08-2007 05:26:12 PM
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