Error message FTC101 - Microcell won't activate

[clarkiphone]

My microcell will not activate. Everything else has worked, the "power up", "software update", location verification" are all done and all 3 lights "power", "ethernet" and "location" are all solid green. The "3g" light is blinking green. 

I got an "activation error" message: FTC101: MicroCell was unable to connect to the AT&T network through your broadband connection.

Any suggestions or advice would be greatly appreciated!

Thanks!

[lr_ppcer]

I just got mine working.  See my story here:  http://forums.wireless.att.com/t5/3G-MicroCell/SOLID-GREEN/td-p/3232809

[mtrivedi]

Hi I have same problem. 

I get FTC 101 error all the time. Our office network is open to all ports required by Microcell and even I talked to my Router Tech Support and they says there is nothing wrong with your settings it is a problem of ATT and when I call ATT all reps are doing the same basic steps they know it and then finally says it is your network problem. I got replacement of the Microcell but have the same activation problem.

[jamileh]

Have you taken a look at lr_ppcer's post as noted above?

[Arixsin]

Same issue here. AC adapter is correct.  AT&T is not able to tell me anything about what goes on in their system during this activation attempt. 

[jamileh]

I'm sorry you're having trouble. 

Are you able to complete the registration process online?

When during the activation process is the error occuring?

A couple helpful links:

Registering/Activating: https://www.att.com/esupport/article.jsp?sid=KB95652#fbid=6YXa0chYA4p

Activation Process: https://www.att.com/esupport/article.jsp?sid=KB109877#fbid=6YXa0chYA4p