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Visitor

Posts: 1

Registered: ‎07-01-2012

Microcell Tower, no working lights but the power.

‎07-01-2012 02:33:32 PM

When I plug in our Microcell tower the power light comes on, then the one that looks like Saturn blinks, then turns solid, the satillite blinks and turns solid and then the 3g blinks for about 5 minutes and then all lights, but the power go out. Any suggestions? Thank you in advance.

ACE - Czar

Posts: 1,536

Kudos: 51

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: Microcell Tower, no working lights but the power.

‎07-01-2012 04:15:36 PM

If this is a brand new MicroCell, and you have set it up according to the instructions, then it sounds like it is either defective or your ISP connection is problematic.

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 5

Registered: ‎07-08-2012

Re: Microcell Tower, no working lights but the power.

‎07-08-2012 08:42:09 AM

I have this same issue. How would you know if the ISP is the problem? I am not good with this stuff at all!

ACE - Czar

Posts: 1,536

Kudos: 51

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: Microcell Tower, no working lights but the power.

‎07-08-2012 10:07:20 AM

There are minimum speed requirements (I believe it is 3Mbps down), no PPoE (basically a cable or DSL connection), no dialup, and a stable connection (consistent or sustained speeds). The ISP modem should not be setup to do NAT if you have a router that is also performing the same function (which results in a double NAT). The MicroCell needs to be within 18" of a window with an unobstructed view of the sky and at least 2' away from any WiFi device (wireless router). You can try to connect it in Priority Mode which is modem -> MicroCell -> router and see if you can make a connection that way. Don't drop the MicorCell. If you do, there are anti-tamper connectors that may become loose. If they do, it will render the MicroCell useless.

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 5

Registered: ‎07-08-2012

Re: Microcell Tower, no working lights but the power.

‎07-10-2012 03:20:49 PM

Im thinking maybe my combined router/modem is the problem?

ACE - Czar

Posts: 1,536

Kudos: 51

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: Microcell Tower, no working lights but the power.

‎07-11-2012 02:59:06 PM

gymgirl98 wrote:
Im thinking maybe my combined router/modem is the problem?

Maybe. A lot of folks have router/modem combinations and they work fine. There have been some configuration docs posted here for a few specific modems etc. I don't have the link handy but if you post your router/modem model here, the type of connection you have, and your speeds we may be able to help.

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

Award for Community Excellence (A.C.E.) achiever for 2012*

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