06-05-2012 01:04:09 PM
Looking for some advice on my Microcell which recently became useless for me and my family. I've had the Microcell for over a year and never had a problem with it until recently when on a phone call people keep asking if I'm there since they can't hear me or I cut out while talking to them. Got the Microcell new for 2 reasons, 1 is we have poor service in our apartment, maybe 2 bars at most and the second is my Grandpa is 81 years old and has parkinson's and has a very hard time talking so if he ever needs to call 911 our address is supposed to pop up on the screen for the dispatcher but I had to unplug it after troubleshooting and not fixing the problem.
I have 3 phones connected and all three are having the same problem, phones are a HTC Inspire 4G, a Blackberry Bold 9700 and a Pantech Breeze 2.
On a side note, I searched google for AT&T Microcell cuts in and out and from what I found it's quite an issue for many people.
Any help would be greatly appricated to resolve this issue.
06-11-2012 04:13:53 PM
No, my husband (an engineer) and myself have spent countless hours troubleshooting our microcell (including multiple dropped calls to AT&T ). There does not seem to be any fix for blinking 3g green lights, ALL known possible configurations have been tested to no avail. Meanwhile my $29.50 per year Skype service uses the same internet with no dropped calls or problems. Your mileage may vary..
07-03-2012 10:31:56 AM
I have an iphone and noticed recently that the 3G lights on my Micro cell go blinking every once in a while, or sometimes when I receive a call and my phone gets connected to the ATT network and drops the connection to MCell.
After a few call s with ATT , and going through their list of stupid questions and checks, they tell me there have been problems with certain recent iPhone OS updates and they are trying to resolve the issue with Apple.
I do not comprehend why they have to put the customer through the stupid questiona nd process that they do, before informing that there is a fundamental problem they cannot solve.
The lady who was addressing my complaint asked me to check my internet speed. I ask her wireless or from ethernet?
She says wireless. I ask her why? Because Mcell is connected to the internet via Ethernet, and she does not have a good answer. Then she asks me to take off the power to my MCell. I told her I know what's going to come next, I am going to be told to start the power to the unit and wait for 90 minutes, exercises that I have done several times in the past few days.
Finally she tells me about this issue with Apple OS.... Tired of dealing with customer support who insults your intelligence.