03-29-2012 03:50:25 PM
Hello,
We've had the MicroCell for the past year or so. My mom,dad and I all use the same microcell and it had been working perfectly. A few months ago, my dad ( who has a 3g phone) is no longer able to connect. I've tried switing off the device, as well as adding and removing my father's number from the approved user's list...and then again re-adding.
I would think this should be an easy problem to fix, but it has taken be a week or so and I'm not coming up with anything.
He has a basic 3g Samsunng, model a-777. Like i said, it had previously worked for his phone and then one day, gave up on working.
Please help me figure out how to fix his phone!!
04-02-2012 08:48:30 PM
Posted from Samsung SGH-I807D
04-09-2012 11:46:50 AM
ek1138 wrote:Hello,
We've had the MicroCell for the past year or so. My mom,dad and I all use the same microcell and it had been working perfectly. A few months ago, my dad ( who has a 3g phone) is no longer able to connect. I've tried switing off the device, as well as adding and removing my father's number from the approved user's list...and then again re-adding.
I would think this should be an easy problem to fix, but it has taken be a week or so and I'm not coming up with anything.
He has a basic 3g Samsunng, model a-777. Like i said, it had previously worked for his phone and then one day, gave up on working.
Please help me figure out how to fix his phone!!
I have 2 Samsung's a-707 3G phones (older model) and they work just fine, along with the iPhone 3GS and iPhone 4S. If nothing has changed on your account or his phone, and all of your other phones work just fine, I'd suspect his phone. It may be having a hard time locking onto the MicroCell when in range.
For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.
