S100 error - can not activate

[fredo1234]

I have been attempting to activate my Microcell for a couple of days.  After I go through all the steps, and hit "submit" I receive the following error:

S100: We're sorry, but we are experiencing a temporary system error that prevents us from retrieving your account information. [RFS|RegisterFemtocellService|50000000284]

Anyone know what this is?  I've called AT&T support but no answer yet.

[cjudy1]

I'm in the same boat.  My microcell hasn't worked since 8/7. I've been getting the same error as you everytime I try to reactivate.  To me a "temporary" system error is a few hours, not days.  It's very frustrating.  I also have not received any answers from AT&T support.

[fredo1234]

It is very frustrating because I shelled out the bucks to purchase it to address an immediate need, and now I can't get it activated and cannot get any help from AT&T.

[cjudy1]

I just spent about 45 minutes on the phone with AT&T. I ended up speaking with Brandon in tech support.  He was able to duplicate the error on my account.  He has escalated my issue.  He said they would begin working on it within the hour, but it could take as long as 24 hours for me to hear back from them.

[fredo1234]

Seems to be working now...

[glessor]

Did anyone ever fix the S100 error issue? If yes, how did you do it? I am having same problem and being told by support they are working on it, and it's been two weeks.

[jamileh]

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glessor wrote:

Did anyone ever fix the S100 error issue? If yes, how did you do it? I am having same problem and being told by support they are working on it, and it's been two weeks.

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I'm sorry you're having an issue with this error and that you haven't heard back from support. Will you please send me a private message with your name, account number, phone number and the best time to contact you? If you have a ticket number from the escalation, please include that. I'll have a member of my team give you a call. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

[glessor]

I finally got support to assist - Microcell now activated.

[Otto Pylot ACE - Czar]

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glessor wrote:

I finally got support to assist - Microcell now activated.

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If Jamileh was involved in the fix then she needs a Kudo!

[jamileh]

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Otto Pylot wrote:

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glessor wrote:

I finally got support to assist - Microcell now activated.

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If Jamileh was involved in the fix then she needs a Kudo!

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<3

[lmlamaide]

Can someone help me with this issue?  I have yet to see a resolution as well.  This micro-cell was offered as a resolution (that I had to pay for) to the previous issue that I have with a very high dropped call rate that was not fully resolved either.

Please advise.  I have been working with tech support, but it has been 2 weeks w/o resolution.

[Otto Pylot ACE - Czar]

You can send a pm to support by clicking on the blue envelope in upper right corner, click on Submit New Message and send to ATTCustomerCare. Detail your issue and who in support you've worked with. If you have a ticket number, note that as well.