Worthless Garbage

[D1sgruntled]

When this piece of crap failed to meet expectations in any sense of the word, it was / is one more reason to leave this crap service. Our obligation to this inferior company is over in a couple months, and they will be losing quite a few customers that are coming with us. As a side note, the microcell just met its demise by virtue of a golf club. I should mail this electronic cadavor to them versus sullying my garbage can with its remains.

[jamileh]

I sense you're a bit frustrated with your Microcell.

I'm sorry that you've had such a terrible time with it and your service. Can you tell me a little more about what's going on?

[NWBiomedGuy]

You "fixed" your microcell the only way possible.  I might subject mine to tha same repair!  lol

[jamileh]

Oh, let's see what we can do to avoid that.

What's happening with your microcell?

[purple_potion]

Well mine has been working remarkably well with the exception of rarely (if ever) being able to send SMS. This is a huge issue for me as I send a lot of pictures messages. Jamileh, does AT&T plan on increasing the (appx.) 56kbps capacity of the microcell to accommodate sending picture messages??

[jamileh]

Glad to hear your microcell is working. I don't have any info on increasing capactity but I'll see what I can find out!

[Bubba1414]

I also think the mcell is a worthless piece of crap. I wish I could get my money back. I will blow it to pieces with my shotgun soon. I have to reset the stupid thing at least once a day sometimes twice. Calls are garbled and service from ATT sucks. Soon as my contract is up I will switch to Verizon.

[butch1326]

I going to try and take the high road here. Since we have an AT&T employee monitoring the forum, hopefully you can be a conduit to the AT&T engineers who can address the MicroCell issues. If you casually read through the issues reported in the forum you will get a sense that issues began with "a supposed upgrade" earlier in the year. Main issues include periodic disconnects (at least once a day, usually more), and battery burn, especially on newer phone. If you can please talk to someone at AT&T who can respond to the status for addressing these issues it will be most helpful. You have a community of folks out here who can verify and confirm issues and possibly assist with troubleshooting if AT&T is willing.

Thank you!

[jamileh]

Thank you Butch. I more than casually read in here. I'm here everyday.

I appreciate your feedback and want to assure you that we are definitely reviewing the information that's posted here (not just microcells, but everything) and using it to help make things better across the board. 

[Vermonster]

Can we get any evidence of AT&T attempting to fix these issues. The Battery drain is an issue that almost everyone is having with the new phones. AT&T has not mentioned that they know of this issue. Everyone I talk to says that it's just my phone and no one else has issues. It would be nice to hear something official in regards to these problems.

[tksoul22]

I'm with you guys but I'm ready to just switch to Verizon cause they offered me a better plan at a cheaper price. I've been with AT&T since high school and have had nothing but problems I called cust. Service the other day they said the only thing they could do was sell me a micro cell (really) I have to pay for somn to so I can use my own phone no thanks I will just use that money to buy a phone when I switch.

[jamileh]

---

tksoul22 wrote:
I'm with you guys but I'm ready to just switch to Verizon cause they offered me a better plan at a cheaper price. I've been with AT&T since high school and have had nothing but problems I called cust. Service the other day they said the only thing they could do was sell me a micro cell (really) I have to pay for somn to so I can use my own phone no thanks I will just use that money to buy a phone when I switch.

---

I'm sorry you're having issues with your service. Can you tell me a little more about what's happening?