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Visitor

Posts: 4

Registered: ‎05-17-2012

microcell

‎05-17-2012 06:48:16 PM

how do I get the microcell device to start using microcell calling and is the device free?

Employee

Posts: 2,376

Registered: ‎10-27-2010

My Device: Samsung Galaxy S II Skyrocket

Re: microcell

‎05-17-2012 09:24:55 PM

It costs $200 and to get unlimited calling its another $20a month

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ACE - Czar

Posts: 1,536

Kudos: 51

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: microcell

‎05-18-2012 01:56:49 PM

If you have a documented history of poor reception complaints filed with AT&T at your house, you may be able to get some sort of credit which would lower the $200 price a little.

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 1

Registered: ‎06-09-2012

Re: microcell

‎06-09-2012 03:38:26 PM

I live in a very low signal area (even with 2 towers less than 10 miles away in either direction) and AT&T said they would credit my account $200 since service is so bad around my house where the microcell would be almost free. I think they said I'd just have to pay for the shipping and handling. So basically I'd be getting it for $20.

Visitor

Posts: 4

Registered: ‎08-23-2012

Re: microcell

‎08-24-2012 10:53:48 AM

I would like that reps name. Did you have a contract or anything left on it? What would it cost you to exit your contact?

I have the same issue but it would cost $600 to walk away from ATT. I am wondering if they will give away the microcell if the cost model makes sense for them - but they are happy to have you pay more to fix poor service (even when the maps say it is a good area) if it costs you a boat load of cash to cancel. Basically turning what could be a good customer into someone who want leave a soon as possible.....

ACE - Czar

Posts: 1,536

Kudos: 51

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: microcell

‎08-24-2012 10:12:45 PM

He's not exiting his contract, he's getting his MicroCell for about $20 instead of $200, if I read his post correctly. I got my MicroCell for about $80 over a year ago becaues of issues and credit. It's been rock solid since.

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

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