new to Microcell and so far very terrible experience

[david e]

I'am in a rural are in missouri near independence mo and it won't stay on longer than a few minute's. Had the same type of box with sprint and it worked perfect  made a mistake switching service's ?    we will see if it start's working been a full day already and it's pretty much worthless a waist of 200 bux

[Otto Pylot ACE - Czar]

The MicroCell has been plagued with nothing but problems since it was introduced. It is a very finicky device with no issues at all for some and a nightmare for others. All you can do is make sure you have plenty of stable internet speed and have set it up correctly. Unfortunately, you may have to call Support which is, in itself, and huge effort in futility. However, you may get lucky and find somebody who knows what they are talking about and what to do. Completely document your calls to support so if you have to return it for a refund, or a warranty replacement, your trouble history is easily accessible to who ever you talk too. You may even get a credit to your phone bill which will take some of the sting out of the $200 that you paid (which you shouldn't have paid that much for anyway).

[david e]

I switched modem's, I had a westell built in router modem that supported up to 10mb service hooked my old modem up and it work  perfect, but needed a wireless router         got a net gear router  works perfect no dropped calls

[Otto Pylot ACE - Czar]

Glad to hear that it worked out easily. Consider yourself one of the lucky ones. My MicroCell has been plugging along with very few issues for almost two years now (knock on wood). Some router/modems come pre-configured in a way that the MC doesn't like (double NAT for example).