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Visitor

Posts: 2

Registered: ‎12-30-2011

Unable to add Smart Limits to 1 line on my acct(the only line I want it on)

‎12-30-2011 12:34:16 PM

Whenever I go to Manage Features>Smart Solutions there is no "Smart limits" feature available for the 1 line I need it for. It's available on all other lines on my account but for this single line the list just starts with "Roadside Assitance" and then "Ringback Tones" whereas on all other lines "Smart Limits" is at the top of the list and available to subscribe to.

I absolutely need this feature on this line ASAP.

please help.

Visitor

Posts: 2

Registered: ‎12-30-2011

Re: Unable to add Smart Limits to 1 line on my acct(the only line I want it on)

‎12-30-2011 12:54:11 PM

Figured out through some googling and fine print reading that it's not available on this phone (pantech 2) because it's not available AT ALL on 4g LTE phones.

So why have a service for your customers that is not available to all your customers?

Seems kind of silly that my daughter bought this phone, with her own money, and is now receiving harassing calls and the only option we have now is to get her a new phone because ATT does not provide their consumer base with tools to block said harassing phone calls.

not cool

Visitor

Posts: 1

Registered: ‎02-14-2012

Re: Unable to add Smart Limits to 1 line on my acct(the only line I want it on)

‎02-14-2012 08:47:36 PM

I'm pretty ticked to learn this myself! My fault for not asking enough questions but the sales rep should have mentioned this to me. He knew I was getting this for a 13 yr. old. He heard us talking about how I didn't really want him to have internet access on his phone yet he proceeded to sell it to us. He should have mentioned this service would not apply to the pantech! Now I have tons of manual monitoring to do....Uuuuggghhh !

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