04-28-2012 02:40:55 AM
I'm sure this has been asked before. I called AT&T and they couldn't help. Is there any way to get/see call transcripts of conversations I have had?
Hey there Jjerber! Apologies, but no it is not possible to recieve a call transcript from us for only we have access to such information for quality assurance. If you had a bad customer service experience with us, then feel free to send us feedback by contacting us
04-29-2012 06:26:47 AM
So am I understanding what you just said correctly? Only AT&T has access to my personal conversations, but I do not?????
your call to att support = yes the are recorded, but only att can access those for QA
your call to someone else = no they are not recorded, violation of the privacy act, called wiretaping, not available without a order from the controlling powers