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Visitor

Posts: 2

Registered: ‎04-26-2012

Call transcripts

‎04-26-2012 04:05:13 PM

I'm sure this has been asked before. I called AT&T and they couldn't help. Is there any way to get/see call transcripts of conversations I have had?

Czar

Posts: 1,216

Registered: ‎11-12-2007

My Device: i907 (samsung epix)

Re: Call transcripts

‎04-26-2012 07:05:57 PM

Not unless you've been recording the conversations yourself....which would be illegal unless you told the other party of your intentions. Think Privacy laws, man!

Visitor

Posts: 47

Registered: ‎08-06-2011

Re: Call transcripts

‎04-28-2012 02:40:55 AM

Jjerber wrote:
I'm sure this has been asked before. I called AT&T and they couldn't help. Is there any way to get/see call transcripts of conversations I have had?

Hey there Jjerber! Apologies, but no it is not possible to recieve a call transcript from us for only we have access to such information for quality assurance. If you had a bad customer service experience with us, then feel free to send us feedback by contacting us

Visitor

Posts: 2

Registered: ‎04-26-2012

Re: Call transcripts

‎04-28-2012 08:06:50 AM

So am I understanding what you just said correctly? Only AT&T has access to my personal conversations, but I do not?????

Posted from Apple iPad

ACE - Geek

Posts: 9,667

Topics: 83

Kudos: 596

Solutions: 175

Registered: ‎05-26-2008

Re: Call transcripts

‎04-29-2012 06:26:47 AM

Jjerber wrote:
So am I understanding what you just said correctly? Only AT&T has access to my personal conversations, but I do not?????

your call to att support = yes the are recorded, but only att can access those for QA

your call to someone else = no they are not recorded, violation of the privacy act, called wiretaping, not available without a order from the controlling powers

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