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Visitor

Posts: 1

Registered: ‎07-11-2012

Family Map isse

‎07-11-2012 01:01:28 PM

My son recently replaced his pool soaked iPhone 4S with the Nokia Lumina 900. Now we cannot locate him on the AT&T Family Map. I personally checked his location services and all other settings that could affect this and everything seems to be in order.

I can still find my younger son's old RAZR phone with no problem.

Anybody else have this issue or know a solution?? Calling AT&T for support is a last resort and something I'd prefer not to do.

Thanks,

JHuffBrew

ACE - Geek

Posts: 9,651

Topics: 83

Kudos: 596

Solutions: 175

Registered: ‎05-26-2008

Re: Family Map isse

‎07-11-2012 03:06:24 PM

jhuffbrew wrote:

My son recently replaced his pool soaked iPhone 4S with the Nokia Lumina 900. Now we cannot locate him on the AT&T Family Map. I personally checked his location services and all other settings that could affect this and everything seems to be in order.

I can still find my younger son's old RAZR phone with no problem.

Anybody else have this issue or know a solution?? Calling AT&T for support is a last resort and something I'd prefer not to do.

Thanks,

JHuffBrew

suspect you have to, the imei number is different and that maybe how it locates

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 1

Registered: ‎07-11-2012

Re: Family Map isse

‎07-12-2012 08:10:20 AM

Thanks for your reply to my post. According to AT&T, first an attempt is made to locate using GPS and if that fails, then it triangulates. Note sure exactly what your answer means - can you clarify?

ACE - Geek

Posts: 9,651

Topics: 83

Kudos: 596

Solutions: 175

Registered: ‎05-26-2008

Re: Family Map isse

‎07-12-2012 01:15:21 PM

jhuffbrew wrote:

Thanks for your reply to my post. According to AT&T, first an attempt is made to locate using GPS and if that fails, then it triangulates. Note sure exactly what your answer means - can you clarify?

this might help

http://www.dailywireless.org/2006/12/08/cellular-triangulation/

http://en.wikipedia.org/wiki/Mobile_phone_tracking

http://www.ehow.com/how_2385973_triangulate-cell-phone.html

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 2

Registered: ‎07-16-2012

Re: Family Map isse

‎07-16-2012 07:04:42 PM

same issue family map will locate my daughter but never can find my son even when i am holding phones side by side

Visitor

Posts: 1

Registered: ‎07-24-2012

Re: Family Map isse

‎07-24-2012 10:44:11 AM

My issue is it automatically restarts the phone that I am tracking whenever I hit locate. I put the tracked phone next to my phone and select locate. As soon as it starts, the tracked phone reboots itlself. This just started yesterday. I am still on the trial period. I saw on the android forum, there's an emulator had the same issue when sending gps information. My tracked phone is a Motorola ATRIX 4G.

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