12-26-2011 12:07:26 PM
I have a Pantech P7040p GoPhone and when I go under the Address Book, I do not have a ATT Address Book option. I have read through the support pages and it shows how to do it, but for some reason my phone just does not have that option.. I even did a Master Reset. I have checked ATT's Address Book compatibility list, and my phone is supported, but yet it does not have this feature.. How can I enable it??
Also, I have created the Address Book account, and when it logs me in to it I get this error: "Unable to access your Address Book (EW11)" And then this:
Error String: Subscriber not found: AABSID:null; MemberId:null; SubscriberNumber:T_WAS_WSH_1314660328000105785427; MDN:15406314449
Error Detail: 21710140410 Request unsuccesful on Contact Service. Subscriber not found: AABSID:null; MemberId:null; SubscriberNumber:T_WAS_WSH_1314660328000105785427; MDN:15406314449
I really would like to use this ATT Address Book feature, but how can I sort these problems out and get it to work???
Thanks in advance.
12-27-2011 12:17:53 PM
I'm sorry you're having problems accessing the address book on your new phone. Please send me a Private Message with your account number and the best number to reach you at. I'll engage an expert to assist you.
AT&T Community Specialist.
04-15-2012 12:32:36 PM
I am getting the same error with my new Nokia Lumia 900. EW11 when I login to the address book website from my pc. When I try to login from the phone, it will not let me.
06-20-2012 02:03:04 AM
Hmmm... Our Rugby 2 has the same problem eventhough it says its supported. Maybe AT&T is incompatible with the software.