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Visitor

Posts: 4

Registered: ‎12-26-2011

My Device: Pantech P7040p

Pantech P7040p does not have ATT Address Book option - cannot get ATT Address Book feature working

‎12-26-2011 12:07:26 PM

I have a Pantech P7040p GoPhone and when I go under the Address Book, I do not have a ATT Address Book option. I have read through the support pages and it shows how to do it, but for some reason my phone just does not have that option.. I even did a Master Reset. I have checked ATT's Address Book compatibility list, and my phone is supported, but yet it does not have this feature.. How can I enable it??

Also, I have created the Address Book account, and when it logs me in to it I get this error: "Unable to access your Address Book (EW11)" And then this:

Code: Server
Error String: Subscriber not found: AABSID:null; MemberId:null; SubscriberNumber:T_WAS_WSH_1314660328000105785427; MDN:15406314449
Error Detail: 21710140410 Request unsuccesful on Contact Service. Subscriber not found: AABSID:null; MemberId:null; SubscriberNumber:T_WAS_WSH_1314660328000105785427; MDN:15406314449

I really would like to use this ATT Address Book feature, but how can I sort these problems out and get it to work???

Thanks in advance.

Community Specialist

Posts: 397

Registered: ‎06-04-2010

Re: Pantech P7040p does not have ATT Address Book option - cannot get ATT Address Book feature worki

‎12-27-2011 12:17:53 PM

Hello,

I'm sorry you're having problems accessing the address book on your new phone. Please send me a Private Message with your account number and the best number to reach you at. I'll engage an expert to assist you.

Thank you,

Julie

AT&T Community Specialist.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Visitor

Posts: 8

Registered: ‎04-15-2012

Re: Pantech P7040p does not have ATT Address Book option - cannot get ATT Address Book feature worki

‎04-15-2012 12:32:36 PM

I am getting the same error with my new Nokia Lumia 900. EW11 when I login to the address book website from my pc. When I try to login from the phone, it will not let me.

Visitor

Posts: 2

Registered: ‎06-20-2012

Re: Pantech P7040p does not have ATT Address Book option - cannot get ATT Address Book feature worki

‎06-20-2012 02:03:04 AM

Hmmm... Our Rugby 2 has the same problem eventhough it says its supported. Maybe AT&T is incompatible with the software.

Visitor

Posts: 2

Registered: ‎06-20-2012

Re: Pantech P7040p does not have ATT Address Book option - cannot get ATT Address Book feature worki

‎06-20-2012 02:03:57 AM

Maybe you could make the solution public...

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