My Chat with AT&T Customer Service today...might be helpful for you all to know.
Wanda R: Hello Ms. W,I will be more than happy to assist you.
Kathryn W: thank you, I'm still here! 
Wanda R: To further assist you, I will need to access your account. Please send me the first and last name on the account and last four digits of the social security number.
Kathryn W: Steven W XXXX
Wanda R: Thank you.
Wanda R: Mr. W, this link will show you the steps to use.
Wanda R: I will stand by.
Wanda R: Let me know please,if the link did open from the computer?
Kathryn W: yes it did, but I've been all through those steps. I'm very familiar with the process. The Family Map website seems to be broken. Is anyone at AT&T working with the company vendor to try to fix it?
Wanda R: I understand that you have been able to place calls today and also receive calls from this phone 760XXXXXXX.
Wanda R: Mrs. W, there are no issues reported at this time, by other users.
Wanda R: Please tell me more?
Wanda R: Have you logged out of the account and returned during the last 15 minutes?
Wanda R: By default, Schedule Check Notifications are sent only when the phone is not at the location.
Wanda R: - Each time the phone is located, it will display in the 7-day history.
Wanda R: - Standard text messaging rates apply.
Wanda R: Please also test each phone to make sure there are no issues with Text messages?
Kathryn W: If you go to the A&T Family Map forum, you'll see that others are reporting a problem as well. I logged out and logged in several times over the past few hours.
Wanda R: Please hold with me for 2 to 3 minutes while I check our systems.
Wanda R: Tell me please what you see?
Kathryn W: "Sorry. We encountered an unexpected error. Our server encountered an unexpected condition, which prevented it from fulfilling this request. Click your browser's back button to return to the previous page."
Kathryn W: That's the message I get when I try to add a family member.
Kathryn W: the forum says others are experiencing the same problem.
Wanda R: Ms. W, our product management group will be able to resolve this issue with a vendor. However this error, points more to the computer in use.
Kathryn W: I've gotten this error message on three different computers.
Wanda R: I will report this error.
Wanda R: We apologize for the inconvenience you are experiencing at this time.
Wanda R: Would you send a new text message from your phone to your own phone number please?
Kathryn W: Thank you so much. The most important thing, I think, is that your product management group knows this is happening and works with the vendor, Location Labs?, to fix it.
Wanda R: This will confirm the phone commands and location.
Kathryn W: sure, I'll do that.
Wanda R: We will get this resolved.
Wanda R: Thank you, Mrs. W, for allowing this time to let us know.
Kathryn W: Thanks. There are a lot of other frustrated customers, too, I know!
Kathryn W: please, please, please, let your managers know this is happening.
Wanda R I have located a ticket for this matter.
Wanda R: We are working quickly to get this resolved.
Wanda R: Please hold this ticket number; Ticket Number: TT000015712213.
Wanda R: I have noted the account with the same. Thank you.
Wanda R: We are aware and working on it at this time.
Kathryn W: Thanks!
Wanda R: Thank you for your business! Is there anything else I can assist you with today?
Wanda R: I thank you for visiting our Total Care Live Chat today. We appreciate your business and would like to get your feedback on your experience today and how we did on resolving your issue, so please complete the customer survey after clicking the "x" button to exit our chat. We look forward to your comments! I have enjoyed assisting you and I hope you have an awesome day!
Kathryn W: Nope, that's it. Have a great rest of your day.
Wanda R: Thank you, Mrs. W.
Wanda R: Thank you for visiting the AT&T Live Support Chat. It has been my pleasure to assist you today. We appreciate your business with us here at AT&T.
**Mod Note**Post edited. Per Forum Guidelines, please do not post personal info.
