01-03-2011 11:44:07 AM
I have a Captivate, which won't mount via USB to any computer. I've tried it on 32 and 64 bit Windows machines, and a Mac. It used to mount, sometimes. It is seen through the USB port as connected, but will not actually mount as a disk.
It is a 'stock' phone, and steps I've taken include completely erasing the phone's memory, about 8 weeks of googling various solutions and trying them, erasing the phone again, buying a new cable, trying Samsung Kies, and trying on several computers. I know the steps to correctly mount it, and the phone says its connected, but it isnt.
Is this perhaps because of some AT&T software update? Is anyone else having this problem? I've been using dropbox to put mp3s and such on the phone but its unwieldy. I'd rather the phone work properly rather than having to buy a card reader and an SD card.
01-03-2011 05:30:56 PM - edited 01-03-2011 05:43:13 PM
I hope this works for you but here is how I do it. Make sure you have the correct USB drivers (you can get them from the samsung website)
1. Plug in usb cable to computer then phone (as wierd as this sounds try all of your USB ports, for some reason this doesn't work on my front ports)
2. Select mass storage
3. pull down task bar from top of screen and where is has USB connected select it and pick mount
4. You should get either 1 or 2 auto play options (1 for the internal SD card and 1 for the external SD card if you have one)
5. Pick Open Folder To View Files for one or both and you shoud see the directory structure for internal and external(if you have) SD cards.
Let me know if this works, I think there are other ways to do this without rooting the phone, but make sure you try different USB ports sometimes mine works and sometimes I have to try a different one,
FYI, I am running Windows 7 64-bit
mwjack
01-03-2011 07:22:50 PM
See the steps above. You need manually mount the drives from the phone before PC or MAC can access them.
01-04-2011 04:22:07 AM
I'm way past that, none of those steps have ever worked... but thank you. The phone says it has connected, but it doesnt.
I've reinstalled my USB ports from device manager, downloaded Samsung software, and erased the phone several times so I know its not something I installed.
My main question was just to find out if this is happened to anyone else. A guy at work with a Captivate has the same problem. We just cant get them to mount as drives on any computer. There is comfort in numbers, I guess.
01-04-2011 06:14:22 AM
A couple more things to check.
1. Make sure under USB settings it is set to "Ask on connection"
2. Also make sure under USB development "USB debugging" is not selected.
I have (2) Captivates in my house and a few friends that have them and this is how we do it so maybe your USB port on the phone has gone bad.
Sorry I couldn't help you out, but you should still be under your warranty, I think it is a year so I would just get a new one. Would be a pain to have to do that but you should have a phone that works.
