01-29-2012 05:11:37 PM
I've been trying to update my Captivate to Ginberbread, but keep getting the message "SGH-I897 cannot be updated".
Does anyone know why my phone won't update?
Solved! Go to Solution.
01-30-2012 07:59:18 AM
Where are you seeing this error? Are you using Kies Mini?
01-30-2012 11:02:36 AM
Yes, I am using Keis Mini. It goes through the "downloading binary" step okay, but when it gets to the stage where it says it's applying the firmware it just sits there with no progress on the bar for a few minutes then shows the error.
01-30-2012 12:26:48 PM
Have you considered doing a factory reset?
01-30-2012 04:55:26 PM - edited 01-30-2012 04:57:51 PM
I've considered it, yes, but am holding off as a last resort. I'm not 100% confident my backups will be restored in GB, and don't relish the idea of re-installing everything manually, so am hoping that I can find an alternate solution.
If I were to do a reset, would that take me all the way back to 2.1, or would it leave me on 2.2?
01-30-2012 07:58:01 PM
A reset won't take it back to stock, it keeps the phone on whatever version it's on now.
02-03-2012 06:33:35 PM
Well h-e-double-hockey sticks. That didn't work either. I wend and wiped my phone for nothing. Oh well, maybe that will at least clear some of the flakey issues I've been seeing and clean up stuff I really don't use but never deleted.
Any other ideas would be greatly appreciated, but I'm starting to think it's a lost cause.
02-06-2012 09:49:34 AM - edited 02-06-2012 09:51:04 AM
Just in case anyone is having the same problem, I finally got my phone upgraded. After trying everything I could think of on my phone, it finally occurred to me that the only variable I hadn't changed was the computer where I was doing the update. I put Keis on my laptop and it upgraded fine from there.