Multiple Warranty Exchanges

[Valpal33]

I'm on my 4th HTC Vivid and its already malfunctioned. All of the phones have been replaced under warranty. The Vivid I have now, I received on July 25, a Monday. I was on the phone with AT&T by Wednesday, July 27, because the software keeps acting up, just like the other 3. Lady said she would call me back the next day, its August 7th and no call. How many warranty exchanges do I have to go thru before AT&T does the right thing and offers to send me something other than the Vivid??

[jamileh]

I'm sorry you're having such a hard time with the Vivid.

Will you please send me a private message with your name, account number, phone number and the best time to contact you?
I'd like to have a member of my team give you a call so we can explore some other options. 



To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

[Valpal33]

STRIKE 2

I would love to, but another customer service representative was supposed to call me yesterday evening (Tuesday). I'm glad I did not get my hopes up about him calling, in other words he didn't call. He said he was going to give me an "extra discount" on any phone I wanted. So far 2 AT&T customer service have FAILED TO CALL ME BACK.  I guess AT&T doesn't realized or care that I have been complaining to everyone I know. I guess when a customer is with a company for 9+ years, the company likes to say "thank you" by doing nothing.

So Jamileh, if you want to make me "happy" again with AT&T this is what you can do -- I'll send you my information if YOU call me and fix my issue instead of having one of your team members explore other options with me. This way if one of "your team members" says that "their team leader" isn't available, I won't have to wash my mouth out with soap later.  

[TRAMSEY]

Hey, I would like to assist you with this problem. Please forgive us for this incovience. If you have had this replaced on the third time they are supposed to send you out another one. Are you still within your 30 days?

[jamileh]

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Valpal33 wrote:

STRIKE 2

I would love to, but another customer service representative was supposed to call me yesterday evening (Tuesday). I'm glad I did not get my hopes up about him calling, in other words he didn't call. He said he was going to give me an "extra discount" on any phone I wanted. So far 2 AT&T customer service have FAILED TO CALL ME BACK.  I guess AT&T doesn't realized or care that I have been complaining to everyone I know. I guess when a customer is with a company for 9+ years, the company likes to say "thank you" by doing nothing.

So Jamileh, if you want to make me "happy" again with AT&T this is what you can do -- I'll send you my information if YOU call me and fix my issue instead of having one of your team members explore other options with me. This way if one of "your team members" says that "their team leader" isn't available, I won't have to wash my mouth out with soap later.  

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I'm not able to see your account so I'm afraid I won't be able to help resolve your issue directly. 

I can promise you though that the social media manager assigned to your escalation will be in frequent contact with you and will also provide thier contact information to you. 

If you'd like me to get that set up, please send me a message using the link above.