07-06-2012 11:55:13 AM
Intermittent when I connect headphones onto the phone it is not recognized. The only way I was able to get it to be recognized I had to go a Restart. After the restart I can use the headphones. Is there a problem with the system that it will not recognize the headphone every time?
07-10-2012 01:56:46 PM
We have 3 HTC Vivids in our house and all have very finicky headphone jacks. The headphone plug must be inserted at a very specific depth just short of full in. If it is all the way in, the phone recognizes the headphone is attached but there is no sound from the headphones. I have to ease out the jack slightly and sometimes rotate it to get sound from the headphones, and it is a very delicate connection. Any jostling at all and it disconnects. It seems like a mechanical problem, either a bad design or a quality control problem. This happens fro all my headphones and connector cables. I am taking it back to the AT&T store for a diagnosis. It is very frustrating.
Does anyone else have this problem? Please speak up!
06-11-2013 11:11:20 AM
Same problem here. ATT "customer service" called HTC while I was on hold. HTC's fix is, "restart the phone". Really?! So yes, every time I want to listen to music or go hands free, I need to plan 5 minutes to let the phone update and restart every application on the phone. I also need to do this if I want to connect to my PC.
I think a true fix would be to replace the phone with a model that worked. HTC "Quietly Brilliant", didn't think that meant you couldn't hear it.