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Posted Aug 1, 2010
6:54:42 AM
Samsung Captivate Problems

Trying Captivate after being Iphone user. Have done two factory resets. Besides the GPS not locking, slow to lock, and lossing lock, my biggest complaints are: 1) Slow screen scrolling 2) Yahoo mail app freezes or won't load at all. Yes have tried uninstall and reinstall. I wish email app on bottom bar would let you put in multiple email accounts. I have 2 Bellsouth.net and 1 gmail. 3) When holding phone in 1 hand and turning on or off, I have trouble NOT hitting the volume buttons. 4) When phone is in pocket, and slightest pressure is on any external buttons, the phone won't ring. It's the same as if you pressed button on incomming call to mute ringtone. 5) Sometimes if phone is off and want to turn on, holding power button does nothing. Will repeat several times until it finally turns on. 6) Settings, About Phone, System Tutorial, Begin button went to program once. Now nothing. This is even after factory reset. 7) Touch screen calibration seems to be off. Maybe only a few mm. But that enough to hit wrong icon. or url. There are more, but I will keep post short.

 

This complaint is petty, but it drives me nuts. Time on Splash screen. 24hr ( Military ) or 12 hr. I have set to 12 hr. Instead of saying 1:37pm, the clock will say 01:37pm. Come on Samsung. Get rid of the zero before the 1. Military would be 13:37.

 

 

 

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Jan 7, 2011 2:32:00 PM
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Interestingly what I originally wrote posted as "blank."

This phone has every issue and more than what is described in these pages of this post.  The phone is great in concept but with the limitations AT&T has put on it it does not work as designed...don't buy it.  The phone is more of a toy, not for adults or business people.  It promotes cloud computing as well, which anyone other than the large tech companies knows is not the way to go (putting ALL information on the grid-no personal control of YOUR personal information).

Re: Samsung Captivate Problems

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Jan 9, 2011 7:52:03 PM
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I'm a new Captivate user.

 

I need email for work and got the incoming set up.

 

I can't get the outgoing (can't send).  Called my company and they said call the maunfacturer and At&T says to call the company.

 

I think that maybe the port is wrong....................can anyone help???

 

Thanksl!

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Jan 10, 2011 12:11:14 AM
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Marsha12 wrote:

I'm a new Captivate user.

 

I need email for work and got the incoming set up.

 

I can't get the outgoing (can't send).  Called my company and they said call the maunfacturer and At&T says to call the company.

 

I think that maybe the port is wrong....................can anyone help???

 

Thanksl!


 

What kind of email is it?  Exchange?  POP3/SMTP?  IMAP?  Since you can receive and not send, my guess would be POP3/SMTP, and I would also guess that you had to enter settings (as opposed to using an email service that's automatically set up when you enter the address).  If this is the case, there's a problem with the SMTP server settings.

 

I'd try your company's SMTP server first (if that's not what you're trying now) and make sure the address and settings are correct.  If that doesn't work, you may need to use a different SMTP server.  Take a look here (yes, the article is for a completely different phone), and note that the same SMTP server and settings are given regardless of your ISP or email service.  You might try that server.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

Re: Samsung Captivate Problems

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Mar 15, 2011 3:16:48 PM
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I have had my Samsung Captivate since October and at first I was very pleased with it, but then a couple weeks later it started messing up. It would just cut off all the time and a lot of the time when I would click on something then it would say force close. Sometimes it won't let me receive any of my texts so I would have to put my sim card in another phone then I would receive all my messages after I did that if I put my sim card back in my Captivate then it will work fine for at least for a little while anyways. It freezes up a lot. I've tried to do an update but my phone always freezes up then it shuts off. Just earlier this week my vibrate on my phone quit working so now my phone no longer vibrates. I think it's a nice phone and all, but it most certainly needs some work.

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Mar 17, 2011 7:43:04 AM
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The Captivate's OS really does need a lot of work before Samsung ships it out. Most of these bugs that you mention creep up with the more settings you change and the more apps you install.  Sadly, there usually isn't a quick fix for them (and I don't suppose you expect there to be one either).

 

Your best bet would be to back up your personal data on your computer and try a fresh factory install. You should find that in the settings under Privacy. That should load your initial settings and install the latest update. Try that and wait for another few weeks of normal operation and see if your problems return. Also, install only the most popular/trusted apps; at least until you are positive that everything seems ok!

 

Keep the forum updated on how things work out, or if you find an alternate solution. 

Re: Samsung Captivate Problems

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Mar 19, 2011 8:23:54 AM
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Voyager
 

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Mar 19, 2011 10:10:07 AM
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My problems are:

 

-sometimes phone doesn't notify me when I receive an email, even though I have it set to check for new emails every 5 minutes and ring AND vibrate when I get a new one. It doesn't even show me the little icon in the top corner. this happens about 70% of the time, with it doing what it's supposed to do less than about 30% of the time.

 

-when I go to open a received email, i click on it and it opens a different email than the one i clicked on. but doesn't do it for all emails.

 

-appointments in calender function somehow decided to move around on their own and got jumbled up

 

-when i click on something on screen, sometimes have to click on it multiple times and wait awhile for it to respond

 

 

anyone have any or all of these problems and if so, do you know how to fix any of them???????

 

i like this phone but it's driving me crazy!

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Mar 22, 2011 6:22:42 AM
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jjprutt,

 

The stock email app may have issues like the ones you mentioned. I recommend K9 mail - a very popular email app available for free from the market. I've used it for months with few issues, if any. After you install that app, I'd go to Accounts under your phone's Settings and uncheck the email notification for the other email accounts; so you don't get notified too many times.

 

There are a bunch of good calendar apps on the market. I don't use them very often, so I can't tell which one's better. But from my limited experience, I found them all to be better than the stock app.

 

The notification issues you've experienced sound to me like simple issues with the settings. I would recheck the email notification settings first in the app itself (I know you've done it, but do it again); then proceed to check the notification volume in the system settings.

 

While we're on this topic, another app I'd recommend is Quick Settings. You'll find it's much easier to adjust settings with this.

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Apr 2, 2011 7:59:21 AM
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I've had my captivate for about 3 months now.  Love most of the features but have a major problem:  I  seem to activate the hold and mute buttons inadvertently during calls at least 50% of the time.  At first I thought this was just me but nobody else I know seems to have this issue.  Anybody else experiencing this?  

Re: Samsung Captivate mute/hold problem

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Apr 3, 2011 6:22:02 AM
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#mcf9. The proximity sensor should turn off all interaction with the touchscreen when you hold it really close as you talk on the phone.

 

EDIT: The proximity sensor is located below and left of the speaker. Make sure you haven't covered it with a custom skin or case. Also, (as always) check for dust or dirt covering the sensor.

 

Assuming your phone works just fine, this problem would arise if you reactivated the screen's controls while switch ears (like many people I know) and inadvertently hit those buttons with your skin before the phone has a chance to turn the controls off.

 

If your phone is faulty, I would suspect the proximity sensor is messed up somehow. I'm not aware of any methods to speed up or tweak the sensor through software, but if I ruled everything else out and was left with a faulty sensor, this is what I would attempt... starting with Google!

 

Have you had this problem while using the speaker phone or using other hands-free methods?

 

Re: Samsung Captivate mute/hold problem

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Apr 4, 2011 7:27:13 PM
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The Samsung Captivate shuts down several times a day.  I took it to my local store, the usual take the battery out and try it.  While traveling back in Nov 2010, I stopped at a AT&T store and they did a factory reset, which required me to set up all my accounts, apps etc that were lost.  It lasted about 3 weeks, I tolerated it until a recent stay of  6 weeks in Texas when it got worse.  AT&T replaced my Samsung captivate with a refurbished unit in March 2011, set up all the accounts, apps etc.  The Samsung Captivate REFURBISHED unit has the same problem if not more so.  I have missed calls from doctors, family and others due to the issue with the Captivate.  My understanding from the forum, Samsung issued a notice on this problem but there appears very little is being done to address it except send another REFURBISHED unit.  AT&T is sending me another refurbished unit this week, I don’t expect it to work any better but I’m getting practice at setting up my accounts and apps each time.  I asked for another option but was told AT&T has to replace with the same phone.  If the new (REFURBISHED) Captivate is defective, I plan to post on as many sites as possible about the phone and AT&T’s solution, send another refurbished phone. 

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Apr 4, 2011 8:30:32 PM
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Rvingrus, When you say "AT&T replaced my Samsung", do you mean, they mailed you another phone or you went into a store and exchanged it?

 

Have you been using the same battery in all the replacements?

 

AT&T sent me a replacement battery in January 2011 and the phone has power for 3 days maximum. I do not use this phone and is always in my traveling bag. Charging on a Sunday, by Wednesday of the week, I power it on to see if I have any updates and baam the phone shuts down because it ran out of the juice. I cannot imagine about watching a movie on the phone, that would mean we would have to carry extra battery packs.

 

Honestly AT&T does care about their customers so posting on various sites may not help. I would consider documenting how many times you have been in conversations with AT&T and how many times they have sent you a replacement, maybe that would determine the bad service of AT&T. I do not know if talking to BBB or Consumer reports would help.

 

I understand your frustration. Like I said if someone wants to file a class action against AT&T and Samsung, I am game for it. Hopefully their merger will not be approved and if it is the customers will suffer in the long run becasue they just gobbled a GSM vendor. There also needs to be Lemon law against phones.

 

Hopefully you will be able to resolve your issue with AT&T. All the best.

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Apr 5, 2011 1:31:42 PM
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I downloaded gmail notifier app.  This seems to work just fine.  The standard email application for some reason does not notify you either timely or at all.  The only problem with this solution is that the notifier will bring up the standard gmail application and not the AT&T email app.  All you can do is clear the notification and then select the standard email app on the bottom bar

 

I  have had the same problem with the email text since I have upgraded to v2.2.  This  did not happen on v2.1.  It isnt really bringing up a different email, but displaying the body of the text of an email that you have deleted or moved to a folder.  I have not been able to find an answer to  this.  Probably going to start using the standard gmail app.

 

Havent seen the other issues.  Have seen that the contact app will not sort by last name as well.

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Apr 7, 2011 5:24:44 AM
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Hello I have had similar issues with the random sleep/shutdown. I also have recieved another replacement phone from ATT that had the same problem. I boxed the new phone back up and returned it! I am staying with the original phone. I am running a APP called "Captivate Keep Alive" that has been working great, NO SHUTDOWNS! The app allows you to adjust the battery percent level as a threshold so the phone does not go completely asleep. I have mine set for 88%. So between 100% to 88% the phone does not go into complete sleep mode, and it has not shutdown randomly since. Other than that and the quick battery drainage issue, the phone has been great! (Captivate owner for 8 months running Froyo).

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Apr 20, 2011 6:48:37 AM
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Thanks for providing a solution. Just downloaded Captivate Keep Alive and if it works I'm totally buying the full version!

 

 

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Apr 24, 2011 5:09:53 PM
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Uninstall the task killer you probably have installed.

 

Task Killers kill apps you know about and also processes you don't know about.

 

One of the processes killed seems to affect email notifications and emails in general.

 

Android isn't Windows. It manages task killing quite well on its own, so if you have a Task Killer installed UN-install it.

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Oct 12, 2011 12:06:22 PM
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R vingrus

 

I read your piece... I experience the many defective and problem issues... Have been through 7 consecutive defective cells... The last 2 from ATT Warranty and are both defective with more problems...Started 7/14/11...

 

Its like we have to pick which cells have the least defects or defects we can tolerate!

 

We are not NOT getting the services or product we all paid for and are paying monthly for!

 

[Per Guidelines:  Keep it Relevant and Appropriate].

 

Samsung and ATT, etc... have to be stopped of all this crap!

Christie

Re: Samsung Captivate Problems

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Nov 12, 2011 10:43:19 AM
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Be happy you are getting three days on a battery charge.  I only get one day on standby.

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Nov 12, 2011 11:00:42 AM
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Like many others, I am not happy with the Captivate.  I have the GPS issue like many others and downloaded the app to help.  It is still very slow to connect.  Battery life is also very bad.  I only get one day out of a charge with very little use.  I have never gotten two days, even on standby.  Reception on this phone is also bad.  I live in an area of poor reception and can not often get a signal at home.  I have been told by ATT rep that the problem is that the Captivate will lock onto a very weak 3G signal, even if there is a stronger Edge signal.  I had a LG smart phone before this that would allow me to block the 3G and lock on the stronger Edge signal.  The Captivate can not do this.  The lack of voice dialing when on a handsfree device is also very unsafe.  Even my older LG had this capability.

 

It is time for me to switch phones and carrier.

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Nov 17, 2011 5:38:26 AM
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Figured i would respond just to keep the topic trending.. I personally will never purchase another Samsung mobile device.  I spoke highly of Samsung when i had the Blackjack, but the Captivate is just a piece of junk.  Like one poster said, how many resets and hard reboots are needed to make this work properly?  How many refurbished phones are supposed to be sent as replacements?  At&t has dropped the ball on this one, allowing their clients to continue to have to deal with so many issues without steping in and trying to mitigate issues.  All we get is a new battery or someone wanting to reset the phone or a refurbished phone.  that is not a solution.  but they know they got us by the tight and curlys,  so over all At&t does not care.  But we know other companies do not care either, so here we are..

 

But basically I am paying premium price for service i can get with Cricket or Boost.. 

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Nov 17, 2011 7:24:10 AM
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japilis wrote:

Figured i would respond just to keep the topic trending.. I personally will never purchase another Samsung mobile device.  I spoke highly of Samsung when i had the Blackjack, but the Captivate is just a piece of junk.  Like one poster said, how many resets and hard reboots are needed to make this work properly?  How many refurbished phones are supposed to be sent as replacements?  At&t has dropped the ball on this one, allowing their clients to continue to have to deal with so many issues without steping in and trying to mitigate issues.  All we get is a new battery or someone wanting to reset the phone or a refurbished phone.  that is not a solution.  but they know they got us by the tight and curlys,  so over all At&t does not care.  But we know other companies do not care either, so here we are..

 

But basically I am paying premium price for service i can get with Cricket or Boost.. 


The problem isn't Samsung, it's AT&T - AT&T refuses to put out firmware upgrades and bugfixes for this device even though they have been readily available for months.  Just look at the Samsung GT-I9000 (International Galaxy S) - Anything available for that takes a day to get fully operational on the Captivate.  Yet somehow, the Captivate didn't get Froyo until after the I9000 got Gingerbread.

 

Samsung devices are excellent, but ONLY if you take matters into your own hands and break free from AT&T's severe firmware mangling.

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Dec 5, 2011 1:02:55 PM
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I purchased the Captivate in July 2010.  It began to have power issues and in June 2011 would not turn on at all.  I took it to a store and they made the phone call to assist me with a replacement by mail.  Fully covered.

 

Forward 5 months later to November 2011.  The replacement began having power issues.  It kept turning off in sleep mode.  Called the 800 # and got a free replacement battery.  Fully charged it and the phone still didn't work.

 

Now I'm onto my 3rd Captivate, paying $125 for the replacement's replacement.  Very disappointing that such a nice device can't handle an "average" user.  The original phone lasted 9 months.  The replacement lasted 5 months.  How long will this one last?

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Jan 3, 2012 2:28:56 AM
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Have to captivate glides. Sometimes if phone is off and want to turn on, holding power button does nothing. Will repeat several times until it finally turns on. Has happened 2x's on one phone. Had to take battery out and replace each time to turn on. Returned and the CSR was not surprised at the problem. Easily exchanged.

Re: Samsung Captivate Problems

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Jan 3, 2012 8:05:51 AM
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RebelRouser wrote:
Have to captivate glides. Sometimes if phone is off and want to turn on, holding power button does nothing. Will repeat several times until it finally turns on. Has happened 2x's on one phone. Had to take battery out and replace each time to turn on. Returned and the CSR was not surprised at the problem. Easily exchanged.

You should put Glide discussion in a new thread.

 

Sounds like a Sleep of Death problem of some sort - FYI a long press of the Power button (10-15 seconds) is easier than a battery pull - works on most Samsungs.

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Jan 3, 2012 11:55:52 AM
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The issues with this phone sound like the Atrix 2 by Motorola which suffers from the black screen of death, and randomly rebooting among others.   My wife had the captivate and ran into most of these issues.

 

 

 

 

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Jan 26, 2012 10:31:07 PM
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I have some of hte same issues as you and the others.  Lately I am finding this phone to be quite annoying.  I don't use alot of the smartphone capabilities of this phone but wish the few I use often would work when I want it to :smileysad:

1) Facebook app: takes forever to open

2) Yahoo app: takes forever to open and often force closes

3)  Is there a way to turn off 3g like in the iphone?

4) this device randomly turns itself off, even when there is plenty of battery life. anyone having this issue?

5). sometimes it gets stuck in a loop of turning itself on & off several times..i have to pull the battery out to make it stop

6) often get a message that there is no internet connection, usually it is in the morning when i wake up and switch airplane mode off.  i guess it is taking longer and longer to refind connection to my wireless network. similar instances at my parent's house as well.

 

Anyone else longing for the old days when cell phones actually worked?? I miss my moto razr!

 

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Feb 19, 2013 12:26:47 PM
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Hi Everyone! I think I solved the problem with my Captivate. It was doing all the same things... Just cutting out as soon as I took a picture or googled something. Sometimes if I was using an app (it didn't matter which one), it just shut down although I would have almost a full battery. So I replaced the battery! Guess What? Its working just fine. I've had the battery for 4 days now and have used the phone even more than I normally do just to make sure it is working, and it hasn't quit yet. Yippy! It works just as wonderfully as the day I bought it. BTW It is an after market battery but it works.

Try it. Good Luck!

Re: Samsung Captivate Problems

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