03-14-2011 11:23:11 AM
Effective Friday, March 11th, AT&T is offering a credit (for Postpaid wireless consumer and IRU customers) on international charges for calls placed to Japan. The purpose of this credit is to help our customers connect to loved ones in Japan, in light of the recent earthquake and tsunami disasters. The credit will continue until March 31st.
Postpaid wireless consumer and IRU customers will receive a credit for:
- International long distance charges for calls made from the U.S., Puerto Rico and U.S.V.I. to Japan.
- International long distance text messages sent from the U.S., Puerto Rico, and U.S.V.I. to Japan.
- The credit is not available to Prepaid or CRU lines.
- Airtime charges still apply.
- Domestic messaging charges still apply for messages received from Japan.
- The credit is offered for the period of March 11, 2011 through March 31, 2011.
- The credit will be issued automatically, so it’s not necessary for the customer to call and request it.
- Customers with bill cycle dates of March 11, 12, or 13 should look at their next bill (April), and if the credit does not appear, they can call us back in April for a manual credit.
- A credit of up to 60 minutes of calls is also available to wireline customers, for calls placed from residential wired phones to Japan.
- Residential wired customers should call wired Customer Care to receive that credit.