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Visitor

Posts: 1

Registered: ‎06-14-2012

My ATT e-mail account is automatically sending e-mail to people on my contact lists

‎06-14-2012 06:17:14 AM

I think I have a virus because my ATT e-mail account is sending e-mail's with links to people on my contact list. I can not find these e-mails in my sent items list on my computer or i-Phone or the web client. What do I need to do to get this to stop?

Moderator

Posts: 189

Registered: ‎12-01-2011

Re: My ATT e-mail account is automatically sending e-mail to people on my contact lists

‎06-18-2012 09:34:11 AM

Hi,

Please change your password as someone might be accessing your account. If there is a virus on your computer giving them information please utilize your anti-virus software to get rid of it. If you still need assistance please give Connectech a call and they will help remove the virus for you, 1-800-344-1734.

Thank you,

JustinF

___

I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)

Visitor

Posts: 4

Registered: ‎07-29-2012

Re: My ATT e-mail account is automatically sending e-mail to people on my contact lists

‎07-29-2012 08:17:27 AM

No one is accessing my e-mail: the e-mails are being sent out without accessing the e-mail account. It is a sort of virus that operates on its own after opening an infected e-mail from a friend. The sent items are not listed in the sent folder. I have changed my password and the e-mails still go out on their own.

My friend's and my accounts are both infected. I removed all contacts, which is a real hassle.

Now, how to we go about getting rid of this problem?

Cass

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