Apple Community Discussion/Support

[#1]

All of a sudden out of nowhere when I unlock my 3GS phone there is a message waiting for me stating "Password Incorrect", "Enter Your Voicemail Password".  After the box to enter the password the two options are: "Cancel" and "Okay".  I don't know why it is doing this, I have never entered a password or seen this screen since I bought the phone 8 months ago.  Help please.

Bob

[#2]

When you first set up your visual voicemail you had to enter a password. Just call AT&T and have them reset it. It must have gotten messed up in their system somehow. After you enter it you really shouldn't see that message again

[#3]

There are a few different ways you can reset your voicemail password:

http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&ft=searchTab&ps=solutionPanels&loca...

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Goal:
Reset or Change Visual Voicemail (VVM) or Standard Voicemail Password using iPhone

Change:
AT&T provides network, billing, and provisioning support for AT&T wireless voice and data networks.  For more information, please see iPhone support overview.

Fix:
iPhone Keypad Layout 
   
Reset voicemail password from AT&T's automated system

1. Call 611 or 800-331-0500.
2. Enter the wireless number starting with area code.
3. Press 3 to “get help with voicemail.”
4. Press 3 to reset your VM password.
5. Enter the Billing Zip code for the account.
6. A text message will be sent containing the new voicemail password.
7. After a few seconds, iPhone will display "Password Incorrect - Enter Voicemail Password."
8. Enter the new voicemail password and tap OK.

Reset voicemail password from AT&T's website 
NOTE: You must be registered and logged into myWireless Account to view this information.

1. From the myWireless Account home page, select Phone/Device then choose the Reset Voicemail Password link from the right-hand column.
   IMPORTANT: If there is more than one line on the account, make sure the correct wireless number is displayed in the Wireless Number list before selecting Reset Voicemail Password.
2. To reset the password for any of the lines on the account, choose a wireless number from the dropdown menu
3. Click Submit.
4. A text message will be sent containing the new voicemail password.
5. After a few seconds, iPhone will display "Password Incorrect - Enter Voicemail Password."
6. Enter the new voicemail password and tap OK.

Change voicemail password from the voicemail box

1. Press the Home key.
2. Tap the Phone icon.
3. Tap the Keypad icon.
4. Tap and hold the "1" key.
5. Enter the current voicemail password.
6. Tap "4", "2", "1" to change the voicemail password.
7. After a few seconds, iPhone will display "Password Incorrect - Enter Voicemail Password."
8. Enter the new password and tap OK.

Change voicemail password from the device

1. From the Home screen, tap Settings.
2. Tap Phone.
3. Tap Change Voicemail Password.
4. Enter the current voicemail password, then tap Done.
5. Enter the new password, then tap Done.
6. Re-enter the new password, then tap Done.

For more information or support, please contact Customer Care.Note:
Visual Voicemail Overview

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And there is the Overview for the operation:

http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&ft=searchTab&ps=solutionPanels&loca...

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Goal:
iPhone Visual Voicemail (VVM) User Guide

Initialize Visual Voicemail using iPhone

Symptom:
Visual Voicemail (VVM)

Fix:
Prerequisites

• Visual Voicemail feature present on account
• Check for wireless data availability

Initialize Visual Voicemail from the device interface

1. From the Home screen, tap Phone.
2. Tap Voicemail.
3. To setup voicemail, tap Setup Now.
4. Enter a 4-15 digit password.
5. Tap Save.
6. Re-enter the password and tap Save again.
7. Device prompts to either keep the default greeting (mobile number) or specify a custom greeting.
8. To setup a custom greeting, tap Custom.
9. Tap the Record icon and begin recording the greeting.
10. Tap Stop when finished.
11. Tap Play to review the greeting.
12. Tap Save to save the greeting.
13. The mailbox is now setup to receive new messages.

Initialize Visual Voicemail through standard voicemail interface

1. From the Home screen, tap Phone.
2. Tap Keypad.
3. Tap and hold the 1 key.
4. The voicemail platform audio message prompts to choose a password and select a greeting.
5. Once the greeting is setup, disconnect the call.
6. The device is prompted with the following message: "Password Incorrect - Enter voicemail password."
7. Enter the password that was created over the phone, then tap OK.
8. Setup is finished and the mailbox is now setup to receive new messages

Usage

• Access or retrieve Visual Voicemail messages
• Delete Visual Voicemail messages
• Reset or change Visual Voicemail or Standard Voicemail password

General Visual Voicemail FAQs

1. How do I know how many messages I have?
   The Voicemail icon in the Phone app has a red numeric value reflecting the number of VVM messages available to the customer. This number shows the amount of new voicemail messages waiting to be heard and not the number of saved voicemail messages that have already been downloaded and heard.
2. Is there a limit to the number of messages stored on the device?
   Yes, the limit is 40 messages at 4 minutes per message.
3. How long will messages remain in mailbox?
   Currently, there is not an icon for saving messages. Messages not saved are deleted 30 days after being received.

For more information or support, please contact Customer Care.Note:
Apple Support: iPhone Visual Voicemail Tutorial

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[#4]

I had this on my iPhone 4 when I just got it. I entered my password that had set for voicemail when I'd set it up in my 3gs and it accepting and stopped doing it.

If you recently installed iOS 4, maybe that's why it started doing this??? (just a guess )

[#5]

I recently did install OS4 however a "hard" reboot seems to have solved the problem.

Thanks... Bob