05-28-2012 06:15:01 PM
For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500
Information on iPhone unlocking can be found here by copying this link into your browser:
05-29-2012 05:50:46 AM
Every time you sync to itunes, it makes a backup of the phone as well.
You can sync your contacts to Exchange, Google, and/or iCloud servers on the iPhone itself, as well as your local address book on your mac or PC via iTunes.