Foundation Account Discounts

Mikeener · ‎07-11-2008

It is my understanding that the corporate discount does not apply to the iPhone...at all. I thought that the discount had applied to the voice plans in the past.

Is this correct?

DWC1 · ‎12-23-2002

Discounts apply to the monthly service. Not to the equipment.

Mikeener · ‎07-11-2008

Thanks for the quick response. I just got off the phone with an AT&T representative and was told that it didn't apply.

jacquif · ‎06-28-2008

I spoke to an AT&T rep yesterday and she confirmed that my corporate discount would apply to the iPhone family plan monthly charges.

Mikeener · ‎07-11-2008

There's nothing like consistent communication! She even told me that the policy of the discount not being applicable was due to apple not allowing it.

On another note...I was in the apple store yesterday and was told that current AT&T customers had to switch plans to one of the plans listed on their brochure. I was told by AT&T that you could keep a current plan with the 30.00 add-on (with no corp. discount applied to the voice plan).

Magico · ‎06-17-2008

I got my IPhone this morning and they did apply the FAN discount and even waive the activation fee.

ptb127 · ‎02-06-2007

Can I purchase the new iphone at an apple store even if I have a FAN discount?

Magico · ‎06-17-2008

No, you will need to go to a AT&T store.

klsbean · ‎07-11-2008

Can you buy the phone online? I just stood in line for 2 hours to be told that I could not buy the phone at an apple store. All the ATT stores are sold out. This is frustrating

dave006 · ‎08-13-2004

klsbean wrote:
Can you buy the phone online? I just stood in line for 2 hours to be told that I could not buy the phone at an apple store. All the ATT stores are sold out. This is frustrating

Not at this time. You can purchase it at AT&T and they will order it for you to be shipped to the store. They will contact you when it arrives. It is call Direct Fulfillment. Please make sure you understand the process completely.

ouneday · ‎07-08-2008

Apple store employees said you could call ATT, remove the discount, then add it back later... then you can get an iPhone from Apple Store.

asaguilar23 · ‎06-24-2008

i'm still on the "no service" boat because of my FAN discount..

supposedly something is done differently during activation, but apparently, the ATT store clerks know nothing of it....

Mikeener · ‎07-11-2008

If I currently have a FAN discount, will it stay on my account even if I go to an Apple store? I have a gift card for Apple to purchase the phone.

Cabbit-sama · ‎07-23-2007

Mikeener wrote:
If I currently have a FAN discount, will it stay on my account even if I go to an Apple store? I have a gift card for Apple to purchase the phone.

If you're getting a company discount you will have to go to an at&t. store. you could get it removed but once you go to the at&t store to add it back it will take up to 2 months before you start getting the discount again.

chris900 · ‎11-06-2007

I can not believe that At&t and Apple did not have this worked out before the launch. I waited in line four hours yesterday at an Apple store only to be told that I could not get the phone since I have a discount on my plan. What a disgrace.

stevelaw · ‎03-09-2004

Some of us who have never had a discount still got screwed by AT&T "phantom" IRU/FAN codes.

See: http://forums.wireless.att.com/cng/board/message?board.id=apple&thread.id=30953

klsbean · ‎07-11-2008

Thank you, I did stop by the ATT store on Forest Hill Ave in Richmond and a very nice employee signed me up to get one that I prepaid for. Now, I have been told that I would still get my Nationwide insurance corporate discount on the new plan I have to get. I sure hope that is correct or I may have not bought the phone. It seems that not all the ATT customer service reps know what they are talking about because I was told on the phone on Friday that I could buy the phone at Apple store without any problems. Thanks, Kathy

wrx_girl · ‎07-17-2008

Magico - how did you get AT&T to waive your activation fee? Has anyone else had luck having these fees waived..?

I ordered two iPhones with the Family Plan, and they're telling me it's like $35 activation for the first phone, and like $25 for the second or something...

cousintim · ‎05-24-2005

My activation fee was also waived but I believe that is one of the terms of my employer's Foundation Account contract. The company is not one of the top AT&T players like MSFT/C/JPM/KO but it is a Fortune Top 50.

Magico · ‎06-17-2008

wrx_girl wrote:
Magico - how did you get AT&T to waive your activation fee? Has anyone else had luck having these fees waived..?

I ordered two iPhones with the Family Plan, and they're telling me it's like $35 activation for the first phone, and like $25 for the second or something...

They waived it based on the company I work for.

Magico · ‎06-17-2008

I guess I spoke to soon. I was sent an email that my bill was ready to review online and when I reviewed it it had additional charges. No FAN discount. I called AT&T and was told part of my additional charges was the $36 activation fee. I told the rep that I was told that the activation fee would be waive, she checked and removed the $36 charge plus the tax. She then went on in telling me that they bill 1 month in advance and since the billing cycle was on the 12th and I got my IPhone on the 11th, I was being charge for one day, that I can understand. However, when I asked about the FAN discount she is now telling me it takes up to 2 months to see it on my bill and it is not proactive. She then states that the FAN discount only applies to the voice plan and not the data plan. I told her that is not what I was told at the store where I bought my phone. She stated the Apple is not allowing the discounts to be taken off the data plan. She asked if I wanted to speak to someone else and I said yes. I was on hold for about 20 minutes. I hung up and got another rep who told me the computers were down but could answer general questions. She also told me that the FAN discount does not apply to the data plan and if I was told it would. I needed to go back to the store and speak to them. I asked to speak to a manager and she stated the same thing.

Demetri70 · ‎06-18-2008

Magico wrote:
I guess I spoke to soon. I was sent an email that my bill was ready to review online and when I reviewed it it had additional charges. No FAN discount. I called AT&T and was told part of my additional charges was the $36 activation fee. I told the rep that I was told that the activation fee would be waive, she checked and removed the $36 charge plus the tax. She then went on in telling me that they bill 1 month in advance and since the billing cycle was on the 12th and I got my IPhone on the 11th, I was being charge for one day, that I can understand. However, when I asked about the FAN discount she is now telling me it takes up to 2 months to see it on my bill and it is not proactive. She then states that the FAN discount only applies to the voice plan and not the data plan. I told her that is not what I was told at the store where I bought my phone. She stated the Apple is not allowing the discounts to be taken off the data plan. She asked if I wanted to speak to someone else and I said yes. I was on hold for about 20 minutes. I hung up and got another rep who told me the computers were down but could answer general questions. She also told me that the FAN discount does not apply to the data plan and if I was told it would. I needed to go back to the store and speak to them. I asked to speak to a manager and she stated the same thing.

If you have the new iPhone "Apple" isn't getting a piece of the data plan so why would they care? If it's the old iphone then yes there is no FAN discount!

Magico · ‎06-17-2008

Demetri70 wrote:

Magico wrote:
I guess I spoke to soon. I was sent an email that my bill was ready to review online and when I reviewed it it had additional charges. No FAN discount. I called AT&T and was told part of my additional charges was the $36 activation fee. I told the rep that I was told that the activation fee would be waive, she checked and removed the $36 charge plus the tax. She then went on in telling me that they bill 1 month in advance and since the billing cycle was on the 12th and I got my IPhone on the 11th, I was being charge for one day, that I can understand. However, when I asked about the FAN discount she is now telling me it takes up to 2 months to see it on my bill and it is not proactive. She then states that the FAN discount only applies to the voice plan and not the data plan. I told her that is not what I was told at the store where I bought my phone. She stated the Apple is not allowing the discounts to be taken off the data plan. She asked if I wanted to speak to someone else and I said yes. I was on hold for about 20 minutes. I hung up and got another rep who told me the computers were down but could answer general questions. She also told me that the FAN discount does not apply to the data plan and if I was told it would. I needed to go back to the store and speak to them. I asked to speak to a manager and she stated the same thing.

If you have the new iPhone "Apple" isn't getting a piece of the data plan so why would they care? If it's the old iphone then yes there is no FAN discount!

I do have the new IPhone 3G. I was told by the rep that it was Apple that was not allowing the discount.

Cabbit-sama · ‎07-23-2007

Magico wrote:

I do have the new IPhone 3G. I was told by the rep that it was Apple that was not allowing the discount.

to my knowledge service discounts have never applied to data plans that you add to your service, only rate plans. the iphone is no different. the only time a service discount would be applied to a data plan would be if it was a rate plan (like some people like to have data plans with no voice so they would get a discount off of their data rate plan).

Jameson! · ‎12-08-2003

Discounts vary by individual company FAN agreements. Some companies get discounts on data (we do) and others do not.

Magico · ‎06-17-2008

The company I work for we get the FAN discount off of voice and data. I know this because before I even bought the IPhone, I went on the AT&T link thru my work computer and put in Palm Centro phone, added the voice and data plans and the website show the discount for both voice and data and even show thru my company the activation fee is waived.

I went to the AT&T store and spoke to the manager I talk to before since he was the one that confirm that I would be getting the discount off both voice and data on my new IPhone 3G. He stated that when I get my bill that shows the discounts and the discount is not on the bill for the data plan, he would give me a credit in the amount of my discount for 2 years to put towards my bill.

Mikeener · ‎07-11-2008

I have been communicating with AT&T via e-mail support to determine the steps I need to go through in order to purchase the phone at Apple.

Yesterday, in a discussion with a representative over my FAN discount being removed prematurely, I found out that there are two things they must do in order to fully remove the discount from your account. They need to remove the FAN and a 'flag'. It is my understanding that the flag is easily overlooked. If the flag is left on you will not be able to activate the iPhone at Apple.

If you call AT&T to have the FAN discount removed temporarily be sure to ask if they have removed the number and the flag.