I had followed your procedure to unlock but the I-phone 4 still locked [ Edited ]

[wuttipong_p]

I had followed your procedure to unlock but the phone still locked . I had confirmed with Apple Inc. That they does not lock for my iPhone 4. Now I don't know to do to close this issue. Please help to AT&T to contact me via {Personal content removed for your safety}for help me. I want to say very thank you at&t for good support and help

[wingrider01 ACE - Geek]

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wuttipong_p wrote:

I had followed your procedure to unlock but the phone still locked . I had confirmed with Apple Inc. That they does not lock for my iPhone 4. Now I don't know to do to close this issue. Please help to AT&T to contact me via for help me. I want to say very thank you at&t for good support and help

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Did you recieve the email indicating that your phone was actually eligible for unlock? The unlock of the iphone is not automaticly granted, then need to check to see if the device qualifies and you will recieve an email indicated yes or no

[wuttipong_p]

Yes i got this Msg from AT&T after I send e-mail to request unloock my-iphone

Thank you for contacting AT&T Customer Care about unlocking your iPhone. > > We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked. > > To complete the unlock, simply: > > 1. Open iTunes on your Mac or PC and verify that you have internet connectivity. > 2. Connect your iPhone using the dock connector to USB cable that came with your iPhone. > 3. Backup and restore your iPhone using iTunes. > For information on backup and restore, please visit http://support.apple.com/kb/HT1414. > 4. After restoring, your iPhone will be unlocked. > Additional information on unlocking can be found at http://support.apple.com/kb/TS3198. > For questions regarding AT&T?s wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service. > > Thank you for contacting AT&T Mobility. We appreciate your business.

[youngjm ACE - Professor]

I took me over 24 hours between the time I got my email and when the restore worked.  Wait a day or so/keep trying.

[wuttipong_p]

I got this problem 2 week ago. I call AT&T customer service to help to fix but them tell me please contact Apple. After i call apple, them tell me please contact AT&T. So how i can fix this issue....

[wingrider01 ACE - Geek]

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wuttipong_p wrote:

I got this problem 2 week ago. I call AT&T customer service to help to fix but them tell me please contact Apple. After i call apple, them tell me please contact AT&T. So how i can fix this issue....

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call att at again