Password reset

[Lubslimegreen]

I need help. My dad just got a iphone. He's wanting to change his ringback tone. However,  he doesn't remember his password. We have tried re-setting the password but he doesn't remember the answers to the security questions. How do we go about getting the password reset? We have tried creating a new account but it's saying the phone # is already in use.

Thanks for any and all help.

Lubs

[youngjm ACE - Professor]

You will need to restore the iPhone: http://osxdaily.com/2011/01/16/forgot-iphone-passcode-how-to-reset/

[Lubslimegreen]

That's not the password he forgot.....He forgot the password to the att app center where he can get the ringback tones. 

[youngjm ACE - Professor]

Call ATT

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

http://www.att.com/econtactus/callUs.jsp?serviceGroup=wireless#wireless

[jamileh · Accepted solution]

If you forget your Apple ID password or simply want to change to a new one, go to iforgot.apple.com where you can enter your Apple ID and begin the process.

You'll be asked to choose whether you want to confirm your identity via an email to the account associated with your Apple ID or by answering the security question you put in place when you first created it. As you create your new password, you'll see an indication of its relative strength in the area below the form. 

You can keep entering and editing until you achieve your ideal password strength. When you're satisfied, confirm your password and tap or click the Reset button.