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Visitor

Posts: 4

Registered: ‎05-25-2010

Refund of "One time Upgrade fee" if service returned in 30 days period

‎06-01-2010 09:28:24 AM

I have returned my iphone within the 30 days period and curious if I would get the refund for the "One time upgrade fee" of 18$ charged when I upgraded to iphone?

Warrior

Posts: 941

Registered: ‎04-15-2010

My Device: Phoneless ;_;

Re: Refund of "One time Upgrade fee" if service returned in 30 days period

‎06-01-2010 09:36:48 AM

Yes. If you returned the phone before the end of your bill cycle then the upgrade fee is automatically removed and shouldn't be charged in your next bill. If it was returned after it, then you will have to ask for a credit with Customer Service. This applies only if they have already confirmed that the upgrade was reversed and the credit hasn't been applied yet.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

Visitor

Posts: 4

Registered: ‎05-25-2010

Re: Refund of "One time Upgrade fee" if service returned in 30 days period

‎06-01-2010 10:08:25 AM

Thanks, appreciate your response.

It was charged in my current bill, I will call customer service for the credit.

Employee

Posts: 45

Registered: ‎11-29-2009

Re: Refund of "One time Upgrade fee" if service returned in 30 days period

‎06-01-2010 01:10:11 PM

The Upgrade fee is only credited back if you did the return within the first 3 days of purchase.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

ACE - Geek

Posts: 9,862

Topics: 64

Kudos: 86

Solutions: 454

Registered: ‎07-09-2005

My Device:  iPhone 5

Re: Refund of "One time Upgrade fee" if service returned in 30 days period

‎06-01-2010 06:40:16 PM

Preluder711 wrote:
The Upgrade fee is only credited back if you did the return within the first 3 days of purchase.

I can show where is states the "activation fee" will be refunded if within the first 3 days only. But I don't see anything stating the "upgrade fee" is only refunded in the first 3 day. A long time ago there used to be something like that but as far as I can find the wording has been removed. Do you have a link or something on this? I just like to keep my info up to date.

Returns Policy & Early Termination Fee

It would be odd to refund the phone but keep the upgrade fee, reset their eligibility date only to charge it again when they do use the upgrade.

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