AT&T to begin unlocking off-contract iPhones this Sunday, April 8th

[youngjm ACE - Professor]

Try tomorrow. There was a 12 hour lag from my email to the time the restore actually unlocked my iPhone.

[tzionm]

hello my name is tzion and i would like to unlock my i-phone 4s please.

[youngjm ACE - Professor]

Call AT&T and see if you are eligible. That is the only way. If necessary, use Skype. The number is below.

[Drefom]

Hey,

I live in South Africa an i am really struggling with my iPhone (expensive iPod at the moment).

I was given the iPhone as a present and i do believe it was bought cash.

What are the steps to unlock my phone as i cant phone AT&T and i can't seem to get through to support through their website and i can't find an email address either.

Thank you

[hemant.dx007]

hi 

i want at&T to unlock my iphone 2g

with imei no. {Personal content removed for your safety}

serial no. 87815KDPWH8

THANKS

[wingrider01 ACE - Geek]

---

Drefom wrote:
Hey,

I live in South Africa an i am really struggling with my iPhone (expensive iPod at the moment).

I was given the iPhone as a present and i do believe it was bought cash.

What are the steps to unlock my phone as i cant phone AT&T and i can't seem to get through to support through their website and i can't find an email address either.

Thank you

---

OPen a skype account and call them, here are the current requirements for a unlock of the iphone

[wingrider01 ACE - Geek]

---

hemant.dx007 wrote:

hi 

i want at&T to unlock my iphone 2g

with imei no.

serial no.

THANKS

---

don;t post IMEI number of serial number, you will need to open a skype account to call them if you are overseas. Here are the current requirements for unlocking the Iphone that have to be met

[huynh duc nguyen]

 i don't have any account in AT&T

 i purchase it on june 2010.with out contract.AT&T denied to unlock as i don't have account.thay are saying for only AT&T customers we are allowing to unlock.but my iphone it is an AT&T phone.

[wingrider01 ACE - Geek]

---

huynh duc nguyen wrote:

 i don't have any account in AT&T

 i purchase it on june 2010.with out contract.AT&T denied to unlock as i don't have account.thay are saying for only AT&T customers we are allowing to unlock.but my iphone it is an AT&T phone.

---

If you can produce a copy of a receipt showing that you paid full retail price from a authorized vendor (not EBay) then they will unlock it, other then that you can try tracking down the original owner of the phone and ask them to do it.

[pctagliari]

I purchased an iphone 4 (at&t) last year.

I paid full price and I never had any contract with at&t.

I have the receipt of purchase.

I am in Brazil now and I cannot use it because it's locked.

I contacted at&t by email to unlock it.

Deleon Morgan wrote: "As previously mentioned, the unlock code for this device is unavailable due to security restrictions based on the device’s history. Unfortunately, we will be unable to provide any further information on this matter beyond what was previously provided. I have engaged a member of management and confirmed that any additional unlock requests associated with the IMEI ending in **** will be unanswered.

How can they disrespect the consumer like that ? 

I am trying to solve this issue and they don't even answer my emails ?

"security restrictions based on the device’s history". Which history ? 

Now I am still trying to contact them 

In vain...

Is there any organization or anybody that can help me ? 

 {post merged}

[RFlorio]

Good morning,

I buy in 2010 2 IPhone in Chicago and unafortunately both was locked. At that time I didn´t know that the devices was locked.

Now I would like to know if it´s possible to unlock both and what I need do do for that.

Thank you and waiting for an answer.

Sorry for my english,

Riccardo {Personal content removed for your safety}

[wingrider01 ACE - Geek]

---

RFlorio wrote:

Good morning,

I buy in 2010 2 IPhone in Chicago and unafortunately both was locked. At that time I didn´t know that the devices was locked.

Now I would like to know if it´s possible to unlock both and what I need do do for that.

Thank you and waiting for an answer.

Sorry for my english,

Riccardo {Personal content removed for your safety}

---

get on skype and call them

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

chek a few posts up for te requirements, verifiy you can supply the information they request

[huynh duc nguyen]

my iphone i bought on ebay.they can unlock ???

[youngjm ACE - Professor]

---

huynh duc nguyen wrote:

my iphone i bought on ebay.they can unlock ???

---

probably not as you do not have a relationship with ATT past or present.  Call them though to confirm or best yet contact the seller and have them apply for the unlock.  The phone number is below as you need to call to even have your iphone evaluated.

[huynh duc nguyen]

my iphone 4 i just bought it from ebay.i didn't know it was locked to at&t

[youngjm ACE - Professor]

That is really an issue between you and the eBay seller and not AT&T. They intended that iPhones branded as AT&T are for their customers. You will need the seller to get your iPhone unlocked.

[tamalsen]

hi,

here is my long story in short. We bought an iphone 4 under contract and had to terminate the contract before its time. So we paid the requisite fees and early fines and cleared our bill completely. Now when at&t declared they would unlock the iphones, i emailed them with every detail. In return, i was given this case no {personal content removed for safety}. This was on April 14th. I was told that it would take about 7-10 business days to give an answer, but since then i have not received an update as to whats happening. And i have also not received any response from the emails i wrote after that.
I would like to know if anyone else has faced the same issue.
Can anyone help me out with this please?

[kiwiphone]

My story:

Submitted an iphone 4 unlocking request on 21 April 2012 and was advised a date of 3 May 2012 for resolution. On 4th May, my unlocking request was denied and reason was given as no account with AT&T. I sent an email fo review and next day (5 May 2012) I received an email with an attachement of unlocking instructions.

I upgraded to IOS 5.1, but no "unlock successfull" message appeared on itunes. After reading everywhere I followed every step, restored iphone several times but phone was still unlocked.

I contacted AT&T again and to my surprise, this came out from AT&T. What a disgusting way to deal customer complaint, perhaps AT&T don't have anyone with brain or atleast this .

Thank you for contacting AT&T Customer Care about unlocking your iPhone with the imei number ending in 0014. 

My name is Dedra  and I will be happy to assist you. We are unable to complete your request at this time due to the following reason:

The unlock code for this device is unavailable due to security restrictions based on the device's  history. You may want to return the device and/or provide feedback to the seller. AT&T will unlock an iPhone under the following circumstances:

the person requesting the unlock is a  current AT&T customer or a former AT&T customer who can provide the phone number or account number for the account; the iPhone was designed for use on AT&T?s network; all contract obligations, including  any term commitment, associated with the device to be unlocked have been fully satisfied; the iPhone  has not been reported lost or stolen. Also, current customer accounts must be in good standing with no past-due amount or unpaid balance and has been active for at least sixty (60) days. Former customer  account may be eligible for unlocking so long as they owe AT&T no Early Termination Fee or other  unpaid balance. AT&T will unlock an iPhone for an active and deployed member of the military who is a  current AT&T customer in good standing and is able to provide AT&T with deployment verification; and a person who purchased the iPhone from an authorized location at the 'no commitment' price and can  provide proof of purchase. Please note, if you are traveling internationally, iPhone is a quad-band phone and will work in many  countries across the globe. Please visit www.wireless.att.com/learn/international/ for information on  traveling abroad with iPhone. For questions regarding AT&T?s wireless service and iPhone, please contact AT&T Customer Care at (800) 331-0500.  If you are currently not in the United States, you can contact our international wireless  care department at +1 916-843-4685 24/7.  We thank you for your continued business. Thank you for contacting AT&T Mobility. We appreciate your business.   

Original Message Follows: ------------------------ Hi
I submitted unlocking iphone request back on 21st April and received the following email informing me to follow the steps to unlock iphone. I have followed every step corrctly several times (updating IOS to 5.1 etc) but it seems my iphone is still locked. In SIM details (About) it shows carrier 12.01 AT&T although I put a different SIM. With a different network SIM, it gives error message that SIM is not compatible to network settings.

Could you please check if my iphone is unlocked in your system. I copied and pasted the email I received from you below. My IMEI number is xxxxxxxxxx001 4
Regards 
xxxxx yyyyyy

Thank you for contacting us regarding your wireless account. As a reminder, you can easily manage your account online at www.att.com. Below is some helpful information on how to manage your account online. Please do not respond to this e-mail. This mailbox is not monitored and does not accept mail. Attachments: Completing Authorized iPhone Unlock This message, including any offer and attachments, is intended for the named recipient and may contain confidential information. No other person should rely on any offer or information in this message. If you are not the named recipient, please immediately delete this message.

Date: Wed, 25 Apr 2012 10:02:25 -0400 From: To: xxxxxx@hotmail.com Subject: Re: (KMM42163816V62487L0KM)

Dear xxxxx yyyyyy,

Thank you for taking the time to e-mail AT&T in regards to your request for a device unlock code for the iPhone. My name is Nicole , and it will be my pleasure to assist you today. Per your request for the device unlock code for the iPhone 4. I have submitted the following case number  with estimated resolution date of 05/03/2012.

Once the case is resolved, we will be attempting to contact you by email on or before the close of the next business day Monday through Friday. This would be 9p.m Eastern Time, 8p.m Central Time, 7p.m Mountain Time, or 6p.m Pacific Time.

We want to ensure that we provide you with total resolution for your concerns. Thank you for your patience and continued patronage. xxxxx yyyyy, I hope that the information provided has been helpful and has resolved all of your questions. Should you have additional concerns or questions about this issue please reply to this email. My name is Nicole , and AT&T hopes to serve you as your wireless provider in the future. I encourage you to visit our web site (http://www.att.com/wireless) often to view and shop for new product and service offerings. Sincerely, Nicole Saunders AT&T Online Customer Care Professional  

{edited to comply with guidelins}

[wingrider01 ACE - Geek]

---

tamalsen wrote:

hi,

here is my long story in short. We bought an iphone 4 under contract and had to terminate the contract before its time. So we paid the requisite fees and early fines and cleared our bill completely. Now when at&t declared they would unlock the iphones, i emailed them with every detail. In return, i was given this case no {personal content removed for safety}. This was on April 14th. I was told that it would take about 7-10 business days to give an answer, but since then i have not received an update as to whats happening. And i have also not received any response from the emails i wrote after that.
I would like to know if anyone else has faced the same issue.
Can anyone help me out with this please?

---

the forum is peer to peer, not an official support site, your best bet is to call them again

[cousintim]

---

wingrider01 wrote:

your best bet is to call them again

---

Agreed.  If he continues to email, he will only add to his problems.

[youngjm ACE - Professor]

---

pctagliari wrote:

I purchased an iphone 4 (at&t) last year.

I paid full price and I never had any contract with at&t.

I have the receipt of purchase.

I am in Brazil now and I cannot use it because it's locked.

I contacted at&t by email to unlock it.

Deleon Morgan wrote: "As previously mentioned, the unlock code for this device is unavailable due to security restrictions based on the device’s history. Unfortunately, we will be unable to provide any further information on this matter beyond what was previously provided. I have engaged a member of management and confirmed that any additional unlock requests associated with the IMEI ending in **** will be unanswered.

How can they disrespect the consumer like that ? 

I am trying to solve this issue and they don't even answer my emails ?

"security restrictions based on the device’s history". Which history ? 

Now I am still trying to contact them 

In vain...

Is there any organization or anybody that can help me ? 

 {post merged}

---

Since you have a reciept of purchase, I would call ATT directly and start the process with them.  Use Skype to keep your calling costs down.

[harry_den]

It may a stupid question, but some unlockers may face in the future. Is it at&t relock our iphones?

[youngjm ACE - Professor]

---

harry_den wrote:

It may a stupid question, but some unlockers may face in the future. Is it at&t relock our iphones?

---

I would suppose it is possible that someone could change the status in Apple's activation servers but I would be surprised that Apple would allow that....  While ATT must authorize the unlock, Apple controls the activation servers with the information and they would probably not like that experience to be altered once unlocked.

[ricklamesb]

can anyone give me their at&t account login and password?

you can remove your credit card info and address,please help me

I WAITED 4 WEEKS FOR NOTHING. I WAS PROMISED AN UNLOCK BUT I GOT NOTHING!!!!!!!!

[harry_den]

It would be suprised if at&t relock the iphone, while the phone on the lastest version and no unlock solution.

[tabi_oli]

Dear sir or madam,

I hope you can help me out.I really do.

I am brazilian and I travel between US and Brazil a lot. Problem is that I have 2 iphones 4. I have no problem using AT&T chip while I'm in the US.Problem is that when I'm in Brazil ,my iphone becomes an ipod and I have to use other devices only to call . Could you help me out and legally unlock the devices,please? I am really tired of this situation. Thank you for your attention,

Tabitha 

[dwill05]

---

ricklamesb wrote:

can anyone give me their at&t account login and password?

you can remove your credit card info and address,please help me

I WAITED 4 WEEKS FOR NOTHING. I WAS PROMISED AN UNLOCK BUT I GOT NOTHING!!!!!!!!

---

Seriously?  No one is going to do that, and it won't work anyway.  The IMEI had to have been associated with the account so just having anyone's account information isn't enough.

You say you were "promised" an unlock.  Did they instead give you a case number saying they would look into it?  Probably they looked into it, and determined you weren't eligible.

[hisiksacan]

Hello,

I have a similiar problem,

I bought 2 Iphone 4S from BestBuy #256 Farmers Branch, TX 75244 on the date 01/10/2012.

I bought them without any carrier plan since we need to use them in Turkey.

The problem is they are sim locked for AT&T and we can not use them with Turkish carrier sim cards.

models are MC918LL / A

BestBuy could not helped,

I read from internet so that AT&T release locks,

Can you help me somehow ? or is there any way of solving it ?

Thank you very much...

[hisiksacan]

Hello,

I have a similiar problem,

I bought 2 Iphone 4S from BestBuy #256 Farmers Branch, TX 75244 on the date 01/10/2012.

I bought them without any carrier plan since we need to use them in Turkey.

The problem is they are sim locked for AT&T and we can not use them with Turkish carrier sim cards.

models are MC918LL / A

BestBuy could not helped,

I read from internet so that AT&T release locks,

Can you help me somehow ? or is there any way of solving it ?

Thank you very much...

[wingrider01 ACE - Geek]

---

hisiksacan wrote:

Hello,

I have a similiar problem,

I bought 2 Iphone 4S from BestBuy #256 Farmers Branch, TX 75244 on the date 01/10/2012.

I bought them without any carrier plan since we need to use them in Turkey.

The problem is they are sim locked for AT&T and we can not use them with Turkish carrier sim cards.

models are MC918LL / A

BestBuy could not helped,

I read from internet so that AT&T release locks,

Can you help me somehow ? or is there any way of solving it ?

Thank you very much...

---

this will be merged with the large thread on unlock requests.

The requirements for unlocking the phone are detailed, not all iphones will be unlocked you either need to supply the telephone number that was associated with the phone, the att account number that was associated with the phone or a reciept from an authorized dealer showing a iphone purchased at full retail price. You need to call them to start the invesitgation process.

Here is the policy

[wingrider01 ACE - Geek]

Hello,

I have a similiar problem,

I bought 2 Iphone 4S from BestBuy #256 Farmers Branch, TX 75244 on the date 01/10/2012.

I bought them without any carrier plan since we need to use them in Turkey.

The problem is they are sim locked for AT&T and we can not use them with Turkish carrier sim cards.

models are MC918LL / A

BestBuy could not helped,

I read from internet so that AT&T release locks,

Can you help me somehow ? or is there any way of solving it ?

Thank you very much...

[hisiksacan]

Dear Sir / Madam,

First of all I would like to thank for your quick response,

I have bestbuy receipts still with me, so where can I send them and go further ?

Since I dont have any chance to get AT&T account, I can only write to this community blog.

As far as I can see the other help resources need an account information to help.

Best Regards,