Re: iphone 4 pre order still "in progress"!!!!

Bomeyer · ‎06-21-2010

10122847568277*** here 6/15 32gb. I have an early Premier # with a much later EXTP # since it took until 6/28 for the buffoonery to get fixed. Premier order hierarchy means nothing. Order # hierarchy on the regular site means something (EXTP8896718***)

Phil_GA · ‎07-01-2010

While we're waiting for device delivery (and maybe also for those who don't already have the links), here is the PDF for iOS 4/iPhone 4:

http://manuals.info.apple.com/en_US/iPhone_iOS4_User_Guide.pdf

At least we can get prepped for the thing once it arrives

valenjimmo · ‎06-30-2010

I just checked my Premier account this morning and it says it's shipped with a FEDEX number! Can't wait...

For reference... my order number is EXTP8896697***.. i'll update the excel sheet

swank · ‎06-29-2010

03hdfatboy wrote:
I've been with Bellsouth/Cingular "now" AT&T since 1999 and I have had good service over the past few years, and I don't know what all the fuss is about. I haven't had a dropped call since I don't know when, I have a signal in 99% of the places I go (NOT 3G and I live in the boonies) If I had a problem with a bill or phone issue I can call them up and "someone" would always take care of it.
Now the phone wait is a whole different animal, when I ordered my phone I KNEW that they were having a hard time keeping up with the demand and I expected the delivery delay, I'm not ticked off about having to wait but am anxious.

I'm just mad coz I was lied to by several reps about the availability of the phone. I was told things like "If you place your order today by 4pm EST, it will ship the same day..." and "Our system is updated frequently, so unless it says "out of stock" when you add it to your cart, the phone should be available..." etc etc.

I think that service in Verizon and Sprint is SUPPOSEDLY (I think I read this somewhere...will have to look for backup tho in a bit) way better than AT&T...which is why most businesses use Verizon/Sprint instead of AT&T and T-Mobile. Plus they have 4G.

Again, I'm just being a complainer because this was supposed to be an enjoyable experience and they kinda killed it.

dhelms · ‎06-30-2010

swank wrote:

03hdfatboy wrote:
I've been with Bellsouth/Cingular "now" AT&T since 1999 and I have had good service over the past few years, and I don't know what all the fuss is about. I haven't had a dropped call since I don't know when, I have a signal in 99% of the places I go (NOT 3G and I live in the boonies) If I had a problem with a bill or phone issue I can call them up and "someone" would always take care of it.
Now the phone wait is a whole different animal, when I ordered my phone I KNEW that they were having a hard time keeping up with the demand and I expected the delivery delay, I'm not ticked off about having to wait but am anxious.
I'm just mad coz I was lied to by several reps about the availability of the phone. I was told things like "If you place your order today by 4pm EST, it will ship the same day..." and "Our system is updated frequently, so unless it says "out of stock" when you add it to your cart, the phone should be available..." etc etc.

I think that service in Verizon and Sprint is SUPPOSEDLY (I think I read this somewhere...will have to look for backup tho in a bit) way better than AT&T...which is why most businesses use Verizon/Sprint instead of AT&T and T-Mobile. Plus they have 4G.

Again, I'm just being a complainer because this was supposed to be an enjoyable experience and they kinda killed it.

They really killed it for me too. The only reason I haven't cancelled my order is that I don't think I should suffer for their incompetence. But I really think there's a huge problem when I pre-ordered on the 15th, yet friends of mine who never pre-ordered already have an iPhone.

I've been with Sprint for 11 years. I've never had this much of a problem getting a phone...

mldegee · ‎07-02-2010

HI,

I ordered my iphone 4 16g on june 29th around 6pm, my order number is EXTP8896733***, my order was just shipped and expected to be delivered after the weekend. i hope that helps, i feel bad that my order and order number is so much after yours, dont hate me!

dhelms · ‎06-30-2010

mldegee wrote:
HI,

I ordered my iphone 4 16g on june 29th around 6pm, my order number is EXTP8896733***, my order was just shipped and expected to be delivered after the weekend. i hope that helps, i feel bad that my order and order number is so much after yours, dont hate me!

I think that the 16g phones are shipping faster than the 32g phones.

ggab · ‎07-01-2010

What was your order date?? Mine is 6/23 with an order # of EXTP8896693xxx...looks like they aren't going in numeric order! Mine still shows backordered and my order # is lower than yours.

ampified88 · ‎05-17-2010

dhelms wrote:

mldegee wrote:
HI,

I ordered my iphone 4 16g on june 29th around 6pm, my order number is EXTP8896733***, my order was just shipped and expected to be delivered after the weekend. i hope that helps, i feel bad that my order and order number is so much after yours, dont hate me!
I think that the 16g phones are shipping faster than the 32g phones.

Yeah, supposedly. However my 16G still is sitting on backorder. Fun >.>.

meadkins29 · ‎07-02-2010

I ordered a 32gb 3GS on monday (didn't want to be an early adapter) and my order is still in process...they told told it would ship in 3 to 5 business days...seriously thinking of cancelling and staying with T-Mobile or going to Verizon.

valenjimmo · ‎06-30-2010

Mine was also 6/23... i had 1 X 32GB and 2 X 16GB phones on the order...

ggab · ‎07-01-2010

Then that's a little concerning for me. When did yous see yours come off backorder? I've got the same order date and a lower order number sequence, I should be seeing some action!

SSC108 · ‎07-02-2010

I placed my order on 15th (ATT premier order) 12:30PM EST 32GB ORD # 1012289343389XXXX. Still showing processing.. Calling every day (after waiting 30 minuets on Long HOLD)to find our status and they said its backorder and been waiting to ship.. not sure wahts going on ...

kdee1967 · ‎07-02-2010

Ordered mine June 29th before noon mine say backorder, trying to be patient.

valenjimmo · ‎06-30-2010

Re: iphone 4 pre order still "in progress"! !!!

07-02-2010 09:08:04 AM

Then that's a little concerning for me. When did yous see yours come off backorder? I've got the same order date and a lower order number sequence, I should be seeing some action!

I saw it this morning when I came to work... It was still backordered last night....

mriggers99 · ‎07-02-2010

I ordered yesterday morning around 9am 7/1.....It just showed up as backordered status....how long of a wait can I expect?

cwm68 · ‎06-25-2010

The way ATT has been you will probably get it before those of us that placed our orders on 6/15! LOL

mriggers99 · ‎07-02-2010

cwm68 wrote:
The way ATT has been you will probably get it before those of us that placed our orders on 6/15! LOL

Wow since 6/15! Ill be upset if I have to wait that long..which I'm sure you are. The Rep yesterday blew it off like "oh sure they are in stock" she was so smooth about it ...I figured well shes prob not lying. Not a good start AT&T not a good start!

tooanxious · ‎07-02-2010

I ordered 2 16's on the same order on 6/29 at 1:24AM Mountain Time. I was hitting CTRL+R every 3-5 minutes starting at 10 (midnight eastern) so I wouldn't miss out on ordering like I did on the preorder. Both phones still show backorder, 6826810***. I'm getting way too antsy about it, but I just can't wait for my new phone!!!

nateysmith · ‎06-25-2010

tooanxious wrote:
I ordered 2 16's on the same order on 6/29 at 1:24AM Mountain Time. I was hitting CTRL+R every 3-5 minutes starting at 10 (midnight eastern) so I wouldn't miss out on ordering like I did on the preorder. Both phones still show backorder, 6826810***. I'm getting way too antsy about it, but I just can't wait for my new phone!!!

You guys are antsy..... imagine us. We preordered the 15th and we still are waiting. I would be prepared to wait.

swank · ‎06-29-2010

mriggers99 wrote:

cwm68 wrote:
The way ATT has been you will probably get it before those of us that placed our orders on 6/15! LOL
Wow since 6/15! Ill be upset if I have to wait that long..which I'm sure you are. The Rep yesterday blew it off like "oh sure they are in stock" she was so smooth about it ...I figured well shes prob not lying. Not a good start AT&T not a good start!

I wouldn't believe these reps

Thank you for your patience! An AT&T sales representative will be with you shortly.

You are now chatting with Sara J., an AT&T sales representative.

Sara J.: Welcome to AT&T online Sales support. How may I assist you today?

Me: Hello...I'd like to order the iPhone 4 32GB but heard that it was on backorder.

Me: Do you know when it will be available again?

Sara J.: Good afternoon. I'll be more than happy to assist you with this today. The Apple iPhone 4 32GB is in stock right now.

Sara J.: Are you an existing AT&T customer?

Me: No, I'm a new customer.

Me: Oh

Me: My sister ordered hers and she said her order status is "backordered"?

Sara J.: I know that we'll love to have you over here with us at AT&T.

Sara J.: According to the website, they're in stock.

Me: Oh...she ordered hers today.

Sara J.: Have you placed your order?

Me: No...I didn't want to order if they were backordered.

Sara J.: I understand. You could always place your order and then if it turns out that the iPhone is backordered, you can cancel the order.

Me: Oh ok...so there's no way to verify if they are really in stock or not?

Sara J.: I'm sorry, I do not have that information.

Me: Oh ok...I guess I'll just wait. Thanks.

dhelms · ‎06-30-2010

I wouldn't believe these reps

Thank you for your patience! An AT&T sales representative will be with you shortly.
You are now chatting with Sara J., an AT&T sales representative.

Sara J.: Welcome to AT&T online Sales support. How may I assist you today?
Me: Hello...I'd like to order the iPhone 4 32GB but heard that it was on backorder.
Me: Do you know when it will be available again?
Sara J.: Good afternoon. I'll be more than happy to assist you with this today. The Apple iPhone 4 32GB is in stock right now.
Sara J.: Are you an existing AT&T customer?
Me: No, I'm a new customer.
Me: Oh
Me: My sister ordered hers and she said her order status is "backordered"?
Sara J.: I know that we'll love to have you over here with us at AT&T.
Sara J.: According to the website, they're in stock.
Me: Oh...she ordered hers today.
Sara J.: Have you placed your order?
Me: No...I didn't want to order if they were backordered.
Sara J.: I understand. You could always place your order and then if it turns out that the iPhone is backordered, you can cancel the order.
Me: Oh ok...so there's no way to verify if they are really in stock or not?
Sara J.: I'm sorry, I do not have that information.
Me: Oh ok...I guess I'll just wait. Thanks.

LOL! How did she go from according to the website their in stock to...I don't have that information? That cracks me up!!!

atandtislame101 · ‎07-01-2010

Just so you know I ordered on the 15th and have been told by seriously 30 csr reps that my order was all good and it was droppped at the warehouse. Today I called and they said it was canceled on the 22!! I have talked to someone everyday since then and this is the first I herd about this!!! This is seriously amazing how screwed up they are. No matter what they reassure you don't believe them!!!!!!

mriggers99 · ‎07-02-2010

atandtislame101 wrote:
Just so you know I ordered on the 15th and have been told by seriously 30 csr reps that my order was all good and it was droppped at the warehouse. Today I called and they said it was canceled on the 22!! I have talked to someone everyday since then and this is the first I herd about this!!! This is seriously amazing how screwed up they are. No matter what they reassure you don't believe them!!!!!!

Thats unacceptable.....if they get to that point with my order...Ill just cancel.

Its a wonder how these companies are absolutely efficient with taking your order and your payment right away. But sending you your product or refunding your money .......thats takes weeks.

I always wondered how when they take a debit its instant....but when they owe you anything back....it takes 7-10 business days.