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Visitor

Posts: 3

Registered: ‎06-02-2012

myAT&T App Missing Data Usage for My Number

‎06-02-2012 10:37:20 PM

Using the myAT&T app, I can see the data usage for the other number on my account, but not for my number. It has the days of the billing cycle progress bar, but the progress bar for data usage is missing. The disclaimers "Note: Data usage is accrued per phone..." and "Data usage is measured in megabytes..." show up, but the actual data usage is missing.

I've tried reinstalling the app to no avail. If I dial *DATA#, it works properly, so I know it can't be because it thinks I've recently changed my data plan.

ACE - Professor

Posts: 8,092

Topics: 123

Kudos: 193

Solutions: 259

Registered: ‎05-02-2003

My Device: iPhone 5

Re: myAT&T App Missing Data Usage for My Number

‎06-03-2012 07:14:45 AM

If you have recently changed your data plan, the app will not work until the next billing cycle. It is accurate online or via the number you stated. Why? That is a really good question!

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Visitor

Posts: 3

Registered: ‎06-02-2012

Re: myAT&T App Missing Data Usage for My Number

‎06-05-2012 01:35:30 AM

I've downgraded to the old version of the app (or should I say upgraded?) and it works now. Is there any way I can report this bug to the folks that work on the myAT&T app?

Visitor

Posts: 33

Registered: ‎02-28-2012

Re: myAT&T App Missing Data Usage for My Number

‎06-05-2012 06:54:46 AM

youngjm wrote:
If you have recently changed your data plan, the app will not work until the next billing cycle.

That's odd... Why would changing your data plan affect the reporting of data used, and WHY would it take a fresh billing cycle for the app to be able to handle that?

Are you sure about that? That's a REALLY odd 'bug'...

ACE - Professor

Posts: 8,092

Topics: 123

Kudos: 193

Solutions: 259

Registered: ‎05-02-2003

My Device: iPhone 5

Re: myAT&T App Missing Data Usage for My Number

‎06-05-2012 07:15:53 AM

Yes I am sure as I saw this myself last month. As to why, that is a great question.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 3

Registered: ‎06-02-2012

Re: myAT&T App Missing Data Usage for My Number

‎07-04-2012 02:12:18 PM

So I updated the app again shortly after going to the old version so I didn't have to manually update each app. And it's still broken. Am I the only person having this problem, or am I just on the wrong forum?

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