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Posted Nov 6, 2013
6:25:12 AM
Some Calls Going Straight to Voicemail

Ok, I've got a couple of iPhone 5s's.  Last night, my wife was waiting for a very important call on her iPhone 5s (a phone interview), the phone call did not come through.  The interviewer called three times in a row each time ringing into voicemail.  Three voicemails popped up a few minutes later.  Unfortunately, interview now has to be rescheduled - just incredibly frustrating.   I tried calling her phone with my iPhone 5s shortly after this debacle, and we continued to experience the same problem - actually, I would get a couple of rings and then the call would go to voicemail, but her phone wouldn't ring.  Updated the iPhone 5s to iOS 7.0.3, reset network settings, and turned off LTE.  Problem seems to have ended, but I can't be sure.

 

Any ideas what the problem is?  We have generally had very good reception at our house - 2-3 bars when on LTE and 3-4 bars when on HSPA/3G/4G.  I know that calls do not come through the LTE network (only data), so I suspect the problem is with the LTE to HSPA/3G/4G switchover.  Some online searches have suggested that ATT actually has a more serious software problem they are dealing with on this issue.  I am thinking that if we keep LTE disabled, this problem is less likely to occur. 

 

I appreciate any thoughts or suggestions.

 

 

 

   

Some Calls Going Straight to Voicemail

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Nov 6, 2013 9:05:36 AM
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Mentor

Do you have "Do Not Disturb" turned on?

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Nov 6, 2013 9:13:11 AM
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Teacher

I should have mentioned that - do not disturb was definitely NOT turned on.  One additional change I made after this incident was to change the do not disturb settings so that even if it was on, calls from everyone would still come through. 

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Nov 6, 2013 1:56:48 PM
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airjay81 wrote:

I should have mentioned that - do not disturb was definitely NOT turned on.  One additional change I made after this incident was to change the do not disturb settings so that even if it was on, calls from everyone would still come through. 


the only time I have expierenced this is when I had marginal cell strength

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Nov 7, 2013 6:58:18 AM
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ACE - Master

This has happened to me also of late one or two calls never ring my phone and sometimes they will not even make it to voicemail and to add to the frussration it does not show up under missed calls so yeah there is a problem doubt its hardware/software related on the phones end because its at different times different callers and location.

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Nov 7, 2013 8:03:06 AM
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Hello airjay81,

 

If you're continue to experience those issues, please contact our social media care specialists, they'll be able to review your account and make sure everything is set up properly, as well as help you troubleshoot.

They can be reached via private message here.

 

Thank you,

Dmitriy


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For account specific help, please use this link: ATTCustomerCare

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Nov 8, 2013 10:21:37 AM
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I have Iphone5 . Having same issues.  Have missed very important calls this week.  Awesome. I read to hold sleep and home button down together till apple logo.  phone reboot.  not sure if the answer is this simple but i did it and will see.

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Nov 9, 2013 8:21:40 PM
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I had the same problem with my iPhone 5c. I held down the power and sleep buttons at the same time and rebooted the phone. So far so good. My calls aren't going straight to voicemail any more.

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Dec 4, 2013 12:24:39 PM
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This is not an iPhone problem. I have this problem happen sporadically to me and it is almost always happens when it's a customer I need to speak to. I own an Android phone and the same thing happens, so I don't think resetting your iPhone will do a thing to help. The common thread seems to be those of us who are on the AT&T network. I get calls from several neighboring states and I question the people who tried to call me but my phone diidn't ring. And the only thing in common is that they use AT&T and so do I. I am not an Apple fan by any means but you can't blame this on them. And every family member, friend, acquaintence, etc., that I ask, who uses AT&T, have also experienced the same problem. It doesn't happen often to me but it almost always happens on an important call. And there's no way to miss that it is happening...my phone chimes, I look down and it says I have a voice mail....but the phone never rang.

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Dec 4, 2013 1:55:17 PM
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camtanner wrote:

This is not an iPhone problem. I have this problem happen sporadically to me and it is almost always happens when it's a customer I need to speak to. I own an Android phone and the same thing happens, so I don't think resetting your iPhone will do a thing to help. The common thread seems to be those of us who are on the AT&T network. I get calls from several neighboring states and I question the people who tried to call me but my phone diidn't ring. And the only thing in common is that they use AT&T and so do I. I am not an Apple fan by any means but you can't blame this on them. And every family member, friend, acquaintence, etc., that I ask, who uses AT&T, have also experienced the same problem. It doesn't happen often to me but it almost always happens on an important call. And there's no way to miss that it is happening...my phone chimes, I look down and it says I have a voice mail....but the phone never rang.


if you are in an area with poor cellular reception the call will be forwarded to voicemail. This is the only time I have noticed it happening

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