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Visitor

Posts: 3

Registered: ‎05-18-2012

U-Verse App says Im not a customer

‎05-18-2012 03:44:39 PM

Im trying to log into the u-verse app and it says "You must have AT&T U-verse TV service to use this app." I have service and can log in online, but not in the app. Anyone know how to fix this?

ACE - Champion

Posts: 14,797

Topics: 1,749

Kudos: 783

Solutions: 248

Registered: ‎05-18-2009

Re: U-Verse App says Im not a customer

‎05-18-2012 04:44:10 PM

Do you have also have U-verse internet?

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 3

Registered: ‎05-18-2012

Re: U-Verse App says Im not a customer

‎05-19-2012 02:06:18 PM

Yes I do

ACE - Champion

Posts: 14,797

Topics: 1,749

Kudos: 783

Solutions: 248

Registered: ‎05-18-2009

Re: U-Verse App says Im not a customer

‎05-19-2012 02:22:37 PM

If you have both U-verse TV and U-verse internet, you should be able to log into the U-verse App using the same U-verse login information used to log into your U-verse account online.

You might try removing the app and downloading it again from the Apple Store. If you receive the same error message, call U-verse Technical Support at the number shown in my signature.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 3

Registered: ‎05-18-2012

Re: U-Verse App says Im not a customer

‎05-19-2012 06:53:36 PM

yea i removed the app and reinstalled still not working. Im calling them now. thank you!

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