U-verse Mobile app for iPad not logging in

[duy.duck]

I keep getting this message while logging: "U-verse Sign In is unavailable right now, Please try your request later." I've tried throughout the entire day, to no avail.

It's my first time using the app.

[spd2demun ACE - Master]

Mine is working fine on iPhone.

There was an update pushed out around the 12th of last month; are you running that latest version?

Have you tried (the usual) to delete the app, then re-install it?

[duy.duck]

I also tried it on my iPhone and it doesn't work, same error. I did try a re-install, too, but that didn't help.

[spd2demun ACE - Master]

I just checked mine again, downloading, streaming, watching is all working, but I'm already logged in.

[spd2demun ACE - Master]

OK, I just logged out, closed the App; then opened again and was able to log in with no problem.

Something must not be right with your account?  You say it's your first time using the App, are you a new customer?  edit--I see you're not new, so scratch that idea...

Send a PM to Alex and see if he can find out what's going on with your account. 

Alex

[duy.duck]

I think I've narrowed down the problem. I was able to log on with my school wifi but not at home. When I tested again at home just right now, the program logged on, but when I select "watch on iPad," the video doesn't load. Nor does the TV guide. So I think there is a problem with my router not opening the right ports. I have the router that came with AT&T U-verse DSL, the Motorola NVG510.

Which ports do I have to open?

Thanks spd2demun!

[RCSMG ACE - Master]

I don't know if anyone has told you to do this.  If not, then unplug the ac cable from the RG for 30 seconds and then reconnect it.  After it reboots try connecting to the wifi  This has resolved a lot of unknown issues in the past. 

[spd2demun ACE - Master]

You can access the Internet and any other sites/apps, just not the UV Mobile one?

Have you tried MAC filtering on the Wireless page? 

[duy.duck]

I'm not familiar with MAC filtering.

I'll try the reboot and see what happens.

[spd2demun ACE - Master]

It's for input of wireless devices' MAC address, 12 characters with * : * in between every 2 (xx:XX: Xx:xX:xx:Xx).  You can look under Settings > General > About > Wi-Fi Address (on the iPad).

With that identifier, you can open the MAC Filtering page and add it to the list of Allowed Wi-Fi devices on your home Network.  It should be on the Wireless tab.  I don't have your model of RG, so pasting a page link won't help.

http://192.168.1.254/

Let us know if the RG reset re-discovers the iPad properly.

[duy.duck]

Yes, I can access everything else besides the U-verse app.

Reboot doesn't help.

I am always stuck with the strangest problems. :-(

[duy.duck]

I'm pretty sure it's not a MAC issue. Doesn't MAC filtering completely disable the device from accessing the router?

It's only this darn app that doesn't work.

[oz_1 ACE - Wizard]

I can open the app on both my iPad/iPhone but do to the fact I only have U200 pkg it will be very limited without bumping my subscription so what UVpakage does the OP have ?

[duy.duck]

I have U200 as well.

[oz_1 ACE - Wizard]

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duy.duck wrote:
I have U200 as well.

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Then you may have to call AT&T to add the subscription because its not free at that tier.

[duy.duck]

It actually is free. It's free for all tiers. I was able to access the VOD with my school wifi. Like I said before, there is some problem with the connection, and my guess is that it has to do with the ports.

[spd2demun ACE - Master]

Here are some other thoughts--

Have you changed your Network SSID to something personal?  A lot of 2WIRExxx's out there.

Is your Network ID hidden (if so, unhide it).

In the RG (router), do you have a channel picked, NOT set to Auto?
http://192.168.1.254/xslt?PAGE=C_2_1

For SECURITY--AUTHENTICATION TYPE, are you using WPA2?

Do you have WI-FI PROTECTED SET-UP turned off (Disabled)?

You are trying to connect directly through to UV RG, not another router attached to the UV RG? 

(We use Air Port Extreme here.)

[oz_1 ACE - Wizard]

I also use an AEBS an can access the app but it does prompt with do you want to subscribe which indicates a fee or tier upgrade from U200 correct me if I am wrong.

[spd2demun ACE - Master]

I've never seen that, but I have U450.

The only time I had problems using an i-App was with HBOGo because it required iOS5, and I was stuck with no upgrade option on the old Touch.

But he can access the UV Mobile app away from home, so it has to be something in the RG to iPad settings?

IIRC, you get 5 (?) tries at logging in with your password, and then you're locked out for 24 hours (or do a password reset online).

[oz_1 ACE - Wizard]

I guess I thought it was this app with a monthly fee.  http://itunes.apple.com/us/app/at-t-u-verse-live-tv-monthly/id440616869?mt=8

[duy.duck]

Network ID is personal and is not hidden. Router set to channel 4. Using WPA. There is no option for WPA2. Wifi protected setup is disabled. There is no intermediate device. I am directly connected to the NVG. The NVG510 has been full of problems. I think I should use it in bridge mode, and use another router.

[spd2demun ACE - Master]

OK, can you try another test?  Change it to WEP and see if you can get it to work?

I have read about a lot of problems with that model router.   My wi-fi was so flakey here, that's how I ended up another router behind the UV RG.  I could connect at hotspots away from home, but not at home.

[oz_1 ACE - Wizard]

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duy.duck wrote:
Network ID is personal and is not hidden. Router set to channel 4. Using WPA. There is no option for WPA2. Wifi protected setup is disabled. There is no intermediate device. I am directly connected to the NVG. The NVG510 has been full of problems. I think I should use it in bridge mode, and use another router.

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Are you sure you do not have the option of WPA-PSK (AES) which is WPA2

WPA-PSK (TKIP) is WPA ?

Almost all Apple wi-fi devices work better with WPA2.

[duy.duck]

WEP doesn't work, unfortunately.

Ironic how an AT&T-provided router doesn't work with their own services. Whoever authorized this horrible piece of hardware should be fired. 

[duy.duck]

I also cannot be the only person with the NGV510 experiencing difficulty logging on to the U-verse mobile app!

[spd2demun ACE - Master]

I think you need to contact Alex to have someone investigate it.

Alex

[RCSMG ACE - Master]

I set up an IPad to work with the Free Uverse app yesterday.  I had to go to channel 9301 to set up the stb to see the IPad.  After I did that the stb saw that the IPad was connected and I completed the setup instructions in the app.  The IPad logged into the app, and was even able to control the stb.  I guess we are talking about the same free Uverse app.

[oz_1 ACE - Wizard]

There is technically one for the iPad it will be a screen with a remote angled in front of it

and so far it works great but there are several for the iPhone with one being a subcription service. If it does not occupy the entire screen the it is a mobile app.