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Visitor

Posts: 1

Registered: ‎06-19-2012

U-verse iPad and Web Channel Guide missing HD channels

‎06-19-2012 09:56:03 AM

For some reason when I use the channel guide throught the website or on my iPad it does not show any HD channels, or much of any channels above 1000. Any ideas?

Thanks

ACE - Champion

Posts: 14,791

Topics: 1,748

Kudos: 788

Solutions: 247

Registered: ‎05-18-2009

Re: U-verse iPad and Web Channel Guide missing HD channels

‎06-19-2012 10:03:21 AM

I saw someone else report that issue with the WRA; however, I see all of the HD channels listed in the WRA.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 6

Registered: ‎06-06-2012

Web Remote DVR access and iPad no HD channels showing up

[ Edited ]

‎06-21-2012 06:20:53 AM - last edited on ‎06-21-2012 02:52:54 PM by ShaunMN

With both applications if I click on the HD only filter to on I don't see any HD channels. HD works fine on both STB's.

Also if I turn HD filter off to display all channels HD channels do not show up here.

I contacted support on Monday. Escalated to Tier 2. He was able to see the problem. He said that they would escalate it up, but of course havent seen any communications about it and it still isnt working.

Anyone seen this issue before?

{post merged}

Visitor

Posts: 6

Registered: ‎06-06-2012

Re: U-verse iPad and Web Channel Guide missing HD channels

‎06-21-2012 11:41:24 AM

Same issue here. No help from AT&T so far. Tier 2 said they escalated it up.

Visitor

Posts: 1

Registered: ‎06-21-2012

Re: Web Remote DVR access and iPad no HD channels showing up

‎06-21-2012 02:10:00 PM

Yes, I am having the same problem. It has been this way since I upgraded the home to HD last week. Please update to let us know when you have a solution. I also have the problem in the android uverse app.

Visitor

Posts: 6

Registered: ‎06-06-2012

Re: Web Remote DVR access and iPad no HD channels showing up

‎06-22-2012 09:04:51 PM

Still not working. No word from ATT support, probably wont get any. Any help?

Visitor

Posts: 6

Registered: ‎06-06-2012

Re: Web Remote DVR access and iPad no HD channels showing up

‎06-24-2012 06:49:50 PM

Support says this is a known issue. They say any new subscriber after June 18th(the day I got service) has the issue. Not saying how long they expect it to be broke. Who knows.

Visitor

Posts: 1

Registered: ‎07-04-2012

Re: Web Remote DVR access and iPad no HD channels showing up

‎07-04-2012 07:39:03 AM

Hey guys. I'm having the same problem with web remote and on the android app. No HD channels appear. We just moved to a new house and setup service on 6/18. Please let me know if anyone finds a resolution to this.

Visitor

Posts: 1

Registered: ‎07-10-2012

Re: U-verse iPad and Web Channel Guide missing HD channels

‎07-10-2012 11:56:55 AM

Same issue here, however mine was setup June 12, which seems earlier than most people on the thread

Visitor

Posts: 1

Registered: ‎11-29-2012

Re: U-verse iPad and Web Channel Guide missing HD channels

‎11-29-2012 04:30:08 PM

I had The same issue. I deleted the app and reinstalled it. It is working fine now.

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