02-04-2012 12:00:00 PM - last edited on 02-04-2012 12:06:47 PM by Phil-101
I have recently bought in Amazon a new blackberry torch 9800 At&t provider, when I try to create a new account on att.blackberry.com I get a pop-up window with a message that says "Cannot create account: Your BlackBerry Internet Service Account is Suspended or deactivated. Please contact your wireless service provider at 1-800-331-0500.
Doing some research on internet I found that the issue is that my phone is banned from Blackberry BIS platform. I contact BlackBerry support and after some time waiting for an answer, they say that I have to contact At&t to resolve this issue.
Any help would be greatly appreciated.
BlackBerry torch 9800
[edited for privacy]
02-07-2012 08:57:34 PM
You need a BlackBerry data plan from AT&T to get everything working.
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