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Posts: 1

Registered: ‎02-04-2012

BIS account registration issue

[ Edited ]

‎02-04-2012 12:00:00 PM - last edited on ‎02-04-2012 12:06:47 PM by Phil-101

I have recently bought in Amazon a new blackberry torch 9800 At&t provider, when I try to create a new account on att.blackberry.com I get a pop-up window with a message that says "Cannot create account: Your BlackBerry Internet Service Account is Suspended or deactivated. Please contact your wireless service provider at 1-800-331-0500.

Doing some research on internet I found that the issue is that my phone is banned from Blackberry BIS platform. I contact BlackBerry support and after some time waiting for an answer, they say that I have to contact At&t to resolve this issue.

Any help would be greatly appreciated.

BlackBerry torch 9800

[edited for privacy]

ACE - Wizard

Posts: 3,397

Topics: 64

Kudos: 48

Solutions: 45

Registered: ‎09-21-2008

My Device: BB Torch 9800/HTC Inspire

Re: BIS account registration issue

‎02-07-2012 08:57:34 PM

You need a BlackBerry data plan from AT&T to get everything working.

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