BlackBerry Community Discussion/Support

[#1]

Today, I asked two AT&T employees how to disable the keyboard lock on my Blackberry 8700C. I am prompted to enter a password when I turn on my Blackberry and every hour thereafter if I want to use the phone. They told me there is no option to disable it. If this is true, it is an awful feature.

[#2]

Not sure what version OS you are running, but if I go to Options/Password, I have the option for Security Timeout from 2 min to 1hr.

On my work BB(v4.5.0.110), this is found in Options/Security Options/General Settings.

[#3]

I don't have any password on my BB Bold at all, if you don't want to enter a password at all on your device, just disable it under the security options menu. Otherwise set a longer time for it, as was mentioned above.

[#4]

Unless you have an IT policy on your phone you can disable it per Irish Rose.  If the IT policy is there because you're on a BES there's nothing you can do about it.  If, however, you're not on a BES then search for IT Policy Removal at BlackberryForums.com for instructions, if applicable.

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luckystarsabove wrote:

They told me there is no option to disable it. If this is true, it is an awful feature.

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Keep in mind that at&t reps are very hit and miss.  I highly recommend using BlackberryForums.com to do some research before you talk to an at&t rep so you can tell if you're dealing with one that knows what he/she is doing.  Sometimes you just have to try again and hope for a knowledgeable rep.

Message Edited by takeshi on 07-31-2009 07:04:02 AM

[#5]

There is an IT policy set up by prior owner. What is BES?

[#6]

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luckystarsabove wrote: 

 What is BES?

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Blackberry Enterprise Server

[#7]

Irish Rose, thanks for the link to BES. The description of BES is very confusing. As the new owner of the used BB, can't I remove BES or at least disable it? Are you saying that BES sets up an IT policy which prevents disabling the keyboard lock?

[#8]

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luckystarsabove wrote:
Irish Rose, thanks for the link to BES. The description of BES is very confusing. As the new owner of the used BB, can't I remove BES or at least disable it? Are you saying that BES sets up an IT policy which prevents disabling the keyboard lock?

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Unfortunately, if the device is still locked to the prior owners BES, you will have to follow the advice in Takeshi's post above, as it is the only way that I know of to resolve this problem also.