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Visitor

Posts: 2

Registered: ‎05-02-2008

How to delete an ATT email account

[ Edited ]

‎05-02-2008 08:47:19 AM - last edited on ‎05-02-2008 11:21:12 AM by Sentry

Please help!!!

I bought a blackberry pearl which i am not using. I decided to give it as a gift to my sister in Ecuador and we unlocked the phone (we know that after unlocking the phone is not under warranty from ATT only from RIM). I already assigned my sony ericsson phone into my plan with att. The problem my sister is facing with the local operator in Ecuador is that is not letting her use the email because even though att had release the blackberry from my account, is still showing the following account which is not letting her use the email:

[Content Edited]

What should i DO in order to delete this account from the blackberry phone and to assigned the PORTA account who is the new operator my sister is using. Please note that the phone is not giving any problems at all, is just the email account.

Thanks

For your own security, please refrain from posting personal content in the forum's public realm. Thank you.

Message Edited by Sentry on 05-02-2008 02:21:12 PM

Czar

Posts: 1,713

Registered: ‎07-02-2004

My Device: Motorola Atrix 2

Re: How to delete an ATT email account

‎05-02-2008 10:00:23 AM

Sign into your BIS account (where you set up your email on the PC) and delete the PIN and IMEI from it. That should work.

Visitor

Posts: 2

Registered: ‎05-02-2008

Re: How to delete an ATT email account

‎05-04-2008 01:20:54 PM

Thanks for your prompt answer and sorry to ask you but what is BIS?? Can i do this myself or i need to bring it to any store? Please let me know

Czar

Posts: 1,713

Registered: ‎07-02-2004

My Device: Motorola Atrix 2

Re: How to delete an ATT email account

‎05-04-2008 03:29:15 PM

Wizard

Posts: 2,617

Registered: ‎08-17-2005

My Device: Blackberry 8310

Re: How to delete an ATT email account

‎05-05-2008 09:16:39 AM

Actually, you'll need to call 611, ask for BB support and have your BIS account deleted.

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