Hello, I'm hoping someone can help me (although I have a sickening suspicion that I already know the answer, and it isn't one I like). 
I had a 9800 and was generally quite pleased with it. The day before yesterday, it was stolen from me, literally as I was rushing to catch a subway - the thief was pretty slick - I didn't even realize it was gone until just after the subway doors closed behind me. D'oh! 
I was able to work out a pretty good deal on a 9810 as a replacement. Still kind of an unwelcome financial ding (at a time when, frankly, I can hardly afford it, but that's another story). I had the stolen phone password-protected, and my service provider suspended service to the phone within a few hours of the theft (I had to work the reporting/handling of the incident around my employment), so I'm not particularly worried about the thief getting their hands on my personal data, though they now have my nice expensive piece of tech.
Enough background. Here's my problem/question: I had done reasonably regular backups of my 9800 using the desktop software. Granted, due to hassles with my personal schedule, etc., the last backup was from just about a month ago, still, I did say reasonably. I went to restore my "life" to my new 9810, and everything also seemed to run reasonably smoothly. I was able to restore my personal settings, and data from my calendar, messages and email, etc. (up to about a month ago, but OK). But, when I tried to check/retrieve my media files - podcasts, music, photos, nothing doing. Queue sudden queasy feeling in the pit of my stomach...
I'm far from being a tech "expert", and I guess this is one of those times when it really shows. When I did the backups, I thought I was backing up everything (that seemed to be what it was saying), even things stored in "media". I had never done a "synch" - this is probably a consequence of my personal ignorance, but that process seemed to me to suggest that I might end up with a matching set on my phone of all the photos/music/etc. which I had on my computer, and I didn't particularly want that. OK, try to stop laughing. Right now, I'm not finding this at all funny. As I say, when I was doing the backups, I thought I was backing up... everything. I thought I was doing the right thing. I thought... that would be enough. 
Now, I guess I'm realizing that I should have done the "synch" operation as well, because regardless of what I previously thought, it looks like the backups did NOT include a copy of my other files. The loss of the photos, in particular, is breaking my heart. Some of them will never be able to be replaced, and not just because the files are missing. 
A few of those photos in particular were images that had been transferred from phone to phone for a few years now (I guess using the SIM card? which is no longer available, for obvious reasons, thanks again, you thieving #%^@#!). Although I thought I had them backed up, it looks like I actually DIDN'T - and never realized it because, until now, I'd never had a reason to try to "restore" them. I just assumed (I know, I know) that they were there if they should ever have been needed. And now, they are, and... they're not.
SOMEONE, ANYONE - Please tell me I'm wrong! Please tell me that there's just some step/procedure with which I'm unfamiliar or that I'm overlooking and that the images are still somewhere I can retrieve them. Please?
