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Visitor

Posts: 10

Registered: ‎02-04-2005

forgot BIS username, asked for carrier code

‎07-01-2012 02:16:07 PM

I have no idea what my username is for the Blackberry Internet Service.

I had to change my gmail password and I can't sync it up to my phone. I called AT&T and was transferred to the main Blackberry Customer Service line, where they asked me for a carrier code. Now I'm on hold with tech support- the person who answered the phone seemed to have no idea what I was talking about and this ordeal has already taken over an hour. From searches it seems like this is a common problem. Can anyone help?

I have already tried looking through my phone settings, and I have a username that works for App World but not BIS.

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