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Contributor

Posts: 2

Registered: ‎06-07-2012

Connection problems between a Panasonic blu-ray player & an At&t modem- router, model 7550

‎06-07-2012 05:15:03 PM

I am not able to get communication established between my Panasonic DMP-BD65P-K blu-ray player and the At&T 7550 modem-router. My connection is wired and I desire to connect to Viera Cast through the blu-ray player. I have done ipconfig on my computer and eventually found a way to get the At&t "connection information" data page from the Internet. The primary problem appears to be finding an open port for the Panasonic device to connect to the LAN ethernet device. I have the IP address for this device and must do port forwarding to find an open port, I believe.

Moderator

Posts: 189

Registered: ‎12-01-2011

Re: Connection problems between a Panasonic blu-ray player & an At&t modem- router, model 7

‎06-18-2012 09:45:05 AM

Hi,

If you have your connection wired than you should be able to see your blu-ray player from your modem's GUI. To log into your modem's GUI type the following into your address bar: 192.168.1.254. You should be able to see all of the devices you have connected to your modem/router. If you cannot see your blu-ray player there may be something that needs to be changes on it through it's setup. Please let me know if your modem/router can see your blu-ray player through the modem's GUI. Then I will try and assist you.

Thank you,

JustinF

___

I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)

Contributor

Posts: 2

Registered: ‎06-07-2012

Re: Connection problems between a Panasonic blu-ray player & an At&t modem- router, model 7

‎06-18-2012 02:22:39 PM

Hi:

Thank you for your reply. Before receiving your response, I went into the GUI of my modem to port forward three ports. The modem has never recognized the blu-ray player, therefore, port forwarding was not possible. Prior to that endeavor I attempted to configure the modem with the player, automatically first and then manually without success. Now I am having the player evaluated. It worked fine with my previous modem that recently failed.

I have been told that Netgear modem/routers are not compatible with Panasonic equipment. Various internet forums are replete with information to suggest just that.

Sincerely,

2tenacious

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