2 Wire Router/Modem with MacIntosh

[m_sandy]

I am having the same connectivity problems with 2 Wire listed below.  BUT WORSE, it will not work wirelessly for my son's MacIntosh and IPOD Touch.  We have already been on the phone for

4 HOURS with tech support.  They finally just told me to call Apple. The computer is fine, though.  I do not want to pay for Apple support when he somputer works wirelessly at all of his friend's houses and just driving through town, will pick up business conntections, etc.  Between this and the connectivity issues with my computer (constant disconnects!), I am ready to ditch the service......... Any final ideas?

[akee]

hi m_sandy!

are both the MAC computer and iPod device able to detect a 2WIREXXX (by default, XXX being the last 3-digit of the 2Wire serial #) wireless signal? if your 2Wire is detected, the devices should be asking for a password/security key to join the wireless network. you need to enter a $ sign followed by the 10-digit # enclosed in brackets found under the 2Wire modem. ex. $1234567890

hope this helps.

[katie_stz]

is there already a computer that can connect wirelessly to your 2wire modem? if there is none, the wireless feature in your 2wire modem might be defective. you can ask AT&T to replace your modem.

[David]

Check and see if the wireless is even turned on. I would check that and check the above before returning it right away.

[akee]

yep, check if the 2Wire's wireless feature is even turned on in case your MAC and iPod are not detecting any 2Wire wireless signal.

on an ethernet-connected computer, just pull up the website --> gateway.2wire.net and then click on the HOME NETWORK icon at the very top of the page. click on SUMMARY link and click on ENABLE next to wireless in case it's set to disabled. btw, you need to enter the 2Wire system password to make these changes.

then try to redetect the 2Wire signal again.

also, make sure that the wireless devices are at least 3-5ft away from the 2Wire. if still undetected, you can play with the wireless channels or even reset the modem to factory state (if all else fails) to remove any possible wireless error on the 2Wire.