Acquiring Network Address problems

[Ms_Lolo]

I've never had a problem connecting to my wireless at home, until last night.  Now it doesn't automatically connect, it gives me a "Acquiring Network Address" error.

I called Tech support and they made me take the security off of my wi fi and it connected but I don't want to do that.

How can I fix this and keep my wi fi secure?

I'm using AT&T 2 wire.

[ATTAlexCM]

Hi Ms_Lolo,

Welcome to the Community and sorry to hear about the wireless connectivity trouble.  Wireless connectivity trouble could be caused by several factors.  The following solutions should help with some of the common causes experienced..

(may need to specify HSI DSL as service type to view solutions)

http://www.att.com/esupport/article.jsp?sid=KB407442

http://www.att.com/esupport/article.jsp?sid=KB401525

If the trouble continues, please shoot me a Private Message.

Regards,

Alex

[eladiha]

I tried these suggestions but they are impractical.  First my wireless router needs to connect to my cable box (I have U-Verse) so moving it isnt going to work.  I have tried rebooting the main router by shutting off all power and that doesnt work.  I also tried forgetting the network rebooting the phone and of course that doesnt work either.  I really dont want to waste my time calling tech support because the first thing the automated system tells me to do is reboot the system and then hangs up on me after telling me to call back after it reboots  like I dont know that already.  And besides it is a computer it cant wait for a few seconds while I reboot it so I dont have to listen to all the menus for about five minutes.

I have had this issue prior.  Slowly, one by one each of my wireless items stopped working.  First it was my laptop.  Since I had assignments due for class I had to connect through an access point on my tablet then the tablet went out.  Then my printer went out and would come back on sporadically.  Then my Ipod wouldnt work and finally the last straw was when my desktop stopped working. So everything stopped working after awhile.  Ever since the internet speeds were reduced I have had nothing but problems.  Supposedly it was my modem last time so tech support sent me a new box which never came.  Then they sent someone out to give me a new box while I also needed the line moved.  Not only was no price quoted but the tech who came tried to talk me out of it because of the cost and pretty much because he didnt want to me hassled andit wasnt written in the appointment.  By the way he showed 2 hours late....so it took him 6 hours to get to my house and he didnt leave until 8 pm.  When I called customer service the first person hung up on me and the second person told me they would give me full credit for the services but I had to wait until I got the bill.  Of course all that changed when I called Monday.

NOW, my wifi on my cell is not working and this is only the start.  I cant wait until everything else stops working.  It keeps atempting to get the address and never connects which is killing my cell phone battery. I have lost approximately $400 dollars so far from having to pay extra charges I was not quoted even when I asked, the time I spent off of work waiting for the tech who didnt show up until 6 pm when my appt was 12-4 and the loss of internet on my cell phone waiting for the tech since I had no U-Verse internet and  TV.  At least my TV box works.  If things dont shape up you can guarantee I will be taking my money elsewhere. 

Sorry for the venting but I have about had it.  For the amount of money I am paying a month and now the aggravation it doesnt seem worth it.  At this point I would rather pay more money to have service that actually works. ATT service used to be excellent when I first got but it is starting to go downhill rapidly.  I have had a few modems now and if this cell phone deal goes through with Tmobile....I may be looking for a new cell phone company as well.

[G-in-WC]

Exact same problem here. I have laptops that have connected multiple times, same with Android tablets. WIFI Settings have not changed. Suddenly nothing can connect, most are attempting to aquire an IP address. If I reboot the entire system things can connect again but the cycle will repeat.

AT&T Please provide assistance. I'm using the 2wire 3800HGV-B.

[Computer-Joe]

It looks as though some posts are from some people with DSL internet and some with Uverse High Speed Internet. Either way, the 2WIRE modem/routers are known to be hit or miss when it comes to their wireless and routing capabilities. Best thing to do is to buy a wireless router and install it between the 2WIRE and your computers, tablets, and smart phones and disable the wireless on the 2WIRE.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them.

Bertrand Russell

[eladiha]

I do have the 2WIRE but through Uverse.  How exactly would this be done.....(do I just add a wire and to which outlet on the gateway) and how exactly do you shut off the wifi on the 2Wire line

[G-in-WC]

Contacted Support. They sent out a 3801HGV to replace my 3800. I'll know in a couple of weeks if the problem is resolved.

[Computer-Joe]

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eladiha wrote:

I do have the 2WIRE but through Uverse.  How exactly would this be done.....(do I just add a wire and to which outlet on the gateway) and how exactly do you shut off the wifi on the 2Wire line

---

For the 3800 series modem/router:

This is what I did to use an "internal" router. I set my "internal" router to use DHCP for the WAN address("Internet Connection Type"), plugged it's WAN port in to the RG, reboot the "internal" router, let the RG assign a local address to the "internal" router and then set that address to the DMZ in the RG's management interface. When I go to the "internal" router's management interface it shows as having the same WAN, gateway, and DNS addresses that the RG uses.


I set the "internal" router to assign addresses to "my" side of the network in a different IP range than what the RG uses (192.168.2.* instead of 192.168.1.*) but using the same subnet mask (255.255.255.0). My internet works fine with no interuptions and local network tasks (back ups, streaming, etc.) work as expected. I can also still access the RG from "my" side of the network when I need to without having to change any network settings or swap any cables. Leave DHCP running on the RG. You do not need to disable the firewall in the RG as the DMZ will open a pinhole through it to the address you pick (your internal router). If you have existing wireless on your router that your satisfied with and want to keep, just make sure to turn off the wireless in the RG.


As for the STBs they should be run straight out of the RG with CAT5 or RG6 Coax.


If you currently have your router behind a basic DSL or Cable modem, Your setup will be pretty much the same. The RG will replace your modem, then go into your existing router and change it's internet connection type to Dynamic or DHCP. Then change it's internal network IP adress and DHCP Pool and you should be good to go.

To get to the management interface in the 3800 series enter http://192.168.1.254/  in your browsers address bar. For other flavors of DSL/modems you will have to go to the AT&T support site (http://www.att.com/esupport/article.jsp?sid=KB401538&cvreset=true#fbid=hRUBP7er7xx).

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them.

Bertrand Russell

[G-in-WC]

New router model.... no more problems

[spd2demun ACE - Master]

Great to hear!

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G-in-WC wrote:
New router model.... no more problems

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[dhascall ACE - Professor]

Old thread but same being stuck on "acquiring network address" issue, here (wireless adapter on desktop PC).  Man I wish that the RG's still had that PC-USB port as I was able to use that, as my NIC card still hasn't been replaced, from the 2010 lightning strike.

I tried a few things that I found online, including changing WINS Netbios from "default" to "enable."  That seemed to work for 5 minutes, lol. 

I may also try this tonight.  It definitely is this PC as my laptop, WiFi radio, phone and so on connect fine to the RG.  I do NOT want to go unencrypted. 

Any other suggestions or alibis?