MacBook Pro will not connet with 2WIRE

[LSDoyle]

My Mac Mini, my iPhone and my Dell PC all connect with the internet through the 2WIRE.  But, the MacBook Pro will not.  Anyone know why?  Called the customer service, they are clueless.

[ErinL2011]

Hello LSDoyle,  

We apologize for the inconvenience.  We will try to give you a few solutions that might help resolve the issue,

There are a few things that we would like to know like your operating system and your current wireless settings, and what actually happens when you try to connect. 

Does it let you enter your wireless password and nothing happens? Or does it connect right away without asking for a password?  If it gives you an error it would be nice if you could give us that information as well. 

Anyway, there are probable causes as to why your Mac Book won't connect:

1. You might have made changes to the wireless settings of your 2wire like the password or encryption/security type (ex. you might have changed it from WEP to WPA ), and that you did not update your Mac Book with the changes. You will know that your Mac Book has your 2wire's old profile, when it connects it will just connect right away without asking for a password. One simple solution for this would be to delete the current profile of your 2wire gateway that is listed under Preferred networks.  To go there just go to System preferences>Network>Select AirPort then click on Configure>Select the AirPort tab, then delete your 2wire's network name from the Preferred networks list.  Then try reconnecting to your wireless network. 

2. Your current password maybe starting with a zero, and for that you will have to put a $ sign before your wireless password.

Now since your other devices are able to connect it is clear that it is not an issue with your 2wire modem/router.

3. It is possible that a recent change or update on the operating system of your Mac Book may have caused it to not be able to connect.  We would advise you to contact Apple for that.  It is possible that your current 2wire gateway settings/configuration is not compatible with your Mac Book.

We would also like to know what steps you've made to resolve this issue. We hope to get a reply from you soon.

Should you need further help regarding your post, please feel free to post your reply on this thread or you may call our Technical Support Helpdesk. You may reach them at 1 888 321 2375 if you are from these states - KY, TN, NC, SC, LA, MS, AL, GA, FL; and 1 877 722 3755 if you are located in CA, NV, KS, MO, OK, AR, TX, WI, MI, IL, IN, OH, CT.

[birthj]

Hello, I'm having the same problem.  The Mac OS X is version 10.5.8.  I don't think it is a problem with the Mac because I can take it to other sites (office, lake home, etc) that are not ATT DSL and can connect with no problem.

Please let me know if you have any other solutions.

Also, I am currently installing the latest Mac software updates to see if that resolves the problem.

Thanks

[Lucretia_1]

Hi birthj,

We apologize for the inconvenience caused and would be glad to fix the issue.

Since you have tried all the relevant troubleshooting steps and the issue still persists, this issue is best resolved when working together with one of our support agents over a telephone line because it requires multiple troubleshooting steps.

We would request you to contact AT&T technical support at 1-877-722-3755 (toll free), open 24/7.

We look forward to speaking with you to resolve this issue.

[birthj]

Lucretia,

I spent over 2 hours with tech support (2 levels) on this last night and it was not resolved.

I have many devices attached to our home network both wireless and wired.  Windows PCs, Ipads, Iphones all connect to our internet with no problem.

The Macbook pro will not connect to our home DSL 2Wire Modem. 

There seems to be a compatibility problem with the macbook pro and this type of modem.  I wish ATT and Apple would get together and figure this out.

[oz_1 ACE - Wizard]

Did you try clicking on your wireless icon and see if the pull down menu shows your wireless and click on it and

if the password is not saved in keychain it will prompt for one then check remember in keychain after that it should connect every time.

[motourage]

I'm having the same issue. My previous wireless, SonicWALL and Linksys, both with WPA and WPA2 personal keys on the SSID was working. Meaning, my Macbook Air was working.

When we moved to AT&T Uverse, I took my wireless APs out of the network, and all the PC laptops DO connect to 2WIRE, but the Macbook Air will NOT.

I've removed it from preferred wireless list, I've tried the $ (even though our key doesn't start with a 0). I've even tried changing the setting on the 2WIRE AP temporarily to a different key. That key also worked on PCs but the Mac won't connect.

The error  I get is "invalid key". I've disabled and re-enabled the Airport and restarted the Mac several times, and that's not the issue. Like birthj said, there is SOMETHING wrong with some Macs and 2WIRE wireless... I hope you guys can help us figure this out, because not having Internet on that laptop is a pain!

-Jen

[motourage]

+1

[4gsl]

I have the same problem. Can connect to other wireless networks, but not 2WIRE ATT network. Can connect to 2WIRE with RJ-45 cable connected, and can connect wirelessly to 2WIRE using Windows machines. It's disheartening to see that ATT hasn't responded since August.

[David · Accepted solution]

Solution found a while back with another mac person

http://goo.gl/xlzvQ

[pjp_ct]

Just bought a MacBook Pro and cannot connect to 2WIRE network. Ipad2, PC no problem. Kindle no problem. kindle fire will not connect either. MacBook pro connects to AT&T Elevate 4G mobile device so no problem other than MacBook Pro will not connect to the 2WIRE network. Spent time with Apple support, went through their troubleshooting steps, told to contact ISP. Spent lot of time with AT&T and no solution. They referred me Connectech - their fee based support, They tell me they know the solution - need to remote to my MacBook Pro and change settings so it is recognised by the router...however I need to sign up for 12 months support at $15 per month. I explained it will be cheaper to change service - unbelievable ! AT&T - if your own fee based support know the solution to this...and countless people post with this problem, why are you trying to drive customers away by forcing them to pay ridiculous fees for a simple configuration change that your own non-fee based support should be able to do???

[doug_amandab]

I have the same issue and paid as well only they did not fix my issue. Please tell us what configuration things they changed if you can. Thanks.

[DaveB44]

I had the same issue. 2wire and macbook pro do not get along. I tried all the suggestions that I could find, gave up and bought an airport express and turned off the wireless on the 2wire and everything works great now.

[ATLFIXER1201]

Here's the solution that worked for me.  My Att wireless security was set to WPA2.  I changed it to WPA-Personal and set my own password.  I also changed the SSID (Wireless name) to what I want it to broadcast (I like having my security customized).  The iMAC connected with no issues to the SSID and password I created.  Hope this helps...  or just get a PC.  I fix this for my cousin who has this stupid iMac.

[Perry_Clease]

Son it isn't the Mac that is stupid, it is the PC types who designed and programmed the 2wire.

[Perry_Clease]

I came here looking for a solution after my MacBook Pro stopped connecting with the 2Wire. I have only had Uverse service a few weeks, moved over from AT&T DSL. When I had DSL I had an Airport Extreme connected to the modem and the setup worked very well.

Anyway one day my MacBook Pro would not connect to the 2Wire, though my wife's MacBook pro would as would our iPhones, my iPad, and my iMac. I did some web searches and saw that there were other people had this problem. I tried the steps that some people had getting the two to connect, but had no sucess. To solve my problem I bridged the Airport to the 2WIRE and used that as my WiFi system, the 2WIRE WiFi is stillactive. The Airport seems to have a stronger signal, and of course is 802.11n not just 802.11g as is the 2WIRE. Another plus is that I can use the Airport to share printers and a hard drive (using a USB hub).

Now get this, I see that my MacBook Pro can once again connect with the 2WIRE via WiFI, go figure.

You all have a great day.