06-29-2012 07:50:54 PM
I had an ATT modem for a few years. When it came time to replace the modem , I replaced it with a motorola and from that time on I have had to unplug and plug the modem in order to get on the internet. The modem just disconects, with no resetting. I have called in a number of times and have been told how to reset the modem on every call, have been told that I may have gotten a few bad modems, have been told to not use a filter on the modem and have been told that it is an electrical problem with the plug or power strip. I went and bought another surge protector just for the modem and put it in a different outlet. No help, about 2 hrs later, no internet, unplug and plug back in and back on line again. This has gone on now for a little over a month now. Today I returned and purchased the 6th Motorola (the exact ones sold by ATT) and will not return this one, the odds of them all being bad are astronomical. I have not yet been disconnected while online. If anyone can tell me how to fix this it would be greatly appreciated.
06-30-2012 08:50:36 AM - edited 06-30-2012 08:51:35 AM
Which model modem do you have?
How many and what kind of computers?
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07-02-2012 12:14:35 PM
07-02-2012 09:48:59 PM
