01-01-2012 05:39:01 PM
Hello everyone, I have been having problems with my connection, I get disconnected between 30-60 times a day. I get messages on my browser saying: "... issue has been resolved please close down your browser", only to be disconnected a minute later.
Called tech support and they told me the problem is my modem, part of me doubts that.
I currently have an at&t 4 port wireless router (I believe the 2701HG-B model). I found out tech support sent me a new modem even though I did not agree to it. I'm supposed to be getting it this Wednesday Jan 4. I was thinking about keeping it if it solves my problem. The thing is, I checked out the modem model they sent me online and it's the Motorola 2210. I'm going to have to send it back because I have 3 people here at home that depend on the wireless connection and I depend on an ethernet connection. This modem only supports 1 computer! This will be my 3rd modem in my 1 1/2 years of service with at&t. I have U-verse High Speed Internet Elite service, but no phone service.
I have barely been able to use the internet during the month of December, and haven't been able to play games online. It has been extremely frustrating.
It'll be $75 for a modem that will force me to buy a wireless router... c'mon!
Any suggestions for a modem (I guess you can say all-in-one) that will let me use 3 wireless connections and 1 ethernet connection without the need of a wireless router? That's compatible with my at&t service?
My current budget doesn't allow me to buy something super pricey, probably $80 and below.
Thank you, and have a Happy New Year!
01-02-2012 05:10:04 AM
It looks like most if not all AT&T equipment carries a 1 year warranty:
One (1) Year Warranty.
AT&T guarantees from one (1) year of purchase this DSL modem will properly perform it's intended functions.
For technical support of this DSL modem, please call 1-877-722-3755.
If during the first year after the purchase date and under normal working conditions the modem does not perform its intended functions, please call 1-888-573-4147 Monday-Friday 8:00am-9:30pm and Saturday-Sunday 10:00am-8:00pm Eastern Standard Time to replace your modem.
For returns within 30 days of purchase, please click here to review the Internet Equipment Shop Return Policy
That being said, the only wireless gateways they offer are $100 ( http://www.att.com/equipment/accessories/gateways-
The Motorola 3347 only has "G" wireless, whereas the Netgear 7550 has "N" wireless.
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